Global Customer Growth Director

DSV Air & Sea Inc.; Estelle (TX); On-site; USD 168,000 - 210,000; Full time

Job summary

DSV Air & Sea Inc. in the USA seeks a Senior Director, Global Customer Management to lead a major hyperscaler relationship from the US with global scope. This role drives vision, strategy and profit growth while ensuring service excellence.

You will collaborate across functions to align operations with customer needs, push continuous improvement, and navigate a complex matrix organization to deliver sustained value.

Qualifications

• At minimum bachelor in logistics or similar study.
• 10+ years' experience in commercial and or operational roles in the contract logistics/ 3PL industry, ideally incl. P&L accountability
• Ideally expertise within the account industry and high-level understanding of local market conditions
• Knowledge of Operations, IT, Account management (e.g. scope of work, Terms and Conditions)
• Fluent Business English (written and verbal)
• Experienced in working in a global matrix organization

Responsibilities

• Customer Relationship Management to appropriate stakeholders on the customer side in the US
• Establish vision, strategy and CL roadmap jointly with VP GCM Head for delivering net growth for customer (incl. Strategic account design, driving operational/ financial improvement, managing new opportunities)
• Ensure that operations deliver what is expected by the customer
• Partnering with the GAD, Vertical Lead, Account exec and account sponsor to ensure alignment with wider company customer strategy
• Internal point of escalations in the US
• Secure alignment and agreement with CL P&L owners for all CL products
• Pro-actively driving Continuous Improvement & Innovation, sharing Best Practices & Knowledge across all accounts and between teams
• Ensure compliance to DSV global standards and contribute to continuous improvement of these standards
• Improves revenue and profitability in collaboration with Country P&L owners

Skills

Client relationship management

Strategic leadership

Global account management

Business English

Education

Bachelor in logistics or similar study

Tools

WMS knowledge

B2B IT systems understanding

Job description

DSV Air & Sea Inc. in the USA seeks a Senior Director, Global Customer Management to lead a major hyperscaler relationship from the US with global scope. This role drives vision, strategy and profit growth while ensuring service excellence.

You will collaborate across functions to align operations with customer needs, push continuous improvement, and navigate a complex matrix organization to deliver sustained value.