Global Air Operations Specialist II

AIT Worldwide Logistics; Palatine (IL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Tuition reimbursement

Paid vacation

Pet insurance

Job summary

AIT Worldwide Logistics in Palatine, IL is seeking an Air Operations Agent II to coordinate daily air import and export shipments. You will work with customers to clarify requirements, prepare quotations, and manage data entry, bookings, and routing in CargoWise.

The role emphasizes accuracy, communication, and adherence to SOPs. The position requires 2–4 years in freight forwarding, CW proficiency, and strong organizational skills.

Qualifications

• 2-4 years freight forwarding experience preferred
• Dangerous Goods Certification preferred
• Certified CargoWise Specialist CCO required
• Advanced Knowledge of CargoWise
• Advanced math & geography skills
• Ability to analyze numerical data and draw conclusions
• Strong organizational and time management skills
• Ability to read, comprehend and write routine correspondence
• Ability to communicate effectively with a variety of people

Responsibilities

• Coordinate day-to-day air import/export of international shipments.
• Qualify shipping requirements and obtain necessary documentation.
• Prepare accurate quotations and process shipments in Cargowise.
• Track shipments and communicate delays or issues with customers and partners.
• Ensure billing accuracy and adherence to SOPs and deadlines.
• Collaborate with sales teams and international partners as needed.

Skills

Team player

Work ethic

Growth mindset

Customer service

Education

High school diploma or equivalent

Tools

CargoWise (CW)

MS Office

CCO Certification

Job description

AIT Worldwide Logistics in Palatine, IL is seeking an Air Operations Agent II to coordinate daily air import and export shipments. You will work with customers to clarify requirements, prepare quotations, and manage data entry, bookings, and routing in CargoWise.

The role emphasizes accuracy, communication, and adherence to SOPs. The position requires 2–4 years in freight forwarding, CW proficiency, and strong organizational skills.