Global AI Services Consulting Executive

Zendesk, Inc.

California

Hybrid

USD 270,000 - 406,000

Full time

3 days ago

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Job summary

Zendesk is seeking a Senior Director to set the global direction for AI Services Consulting, leading leaders and senior consultants to deliver fast, measurable customer outcomes. You will own the global strategy, standards, governance, and operating rhythm for AI engagements, ensuring scalable and commercially sound delivery.

You will partner with Sales, Product, Engineering, and executive customers to translate market insight into roadmaps, prioritize investments, and drive growth across

Qualifications

12+ years in Professional Services, Consulting, or related enterprise SaaS.
8+ years of people leadership, leading through leaders globally.
Senior-level go-to-customer and operating-model leadership experience.
Experience using analytics to shape portfolio decisions and improve value.
Product and market expertise translating AI capabilities into services.
Executive influence with Product and Engineering; portfolio governance.

Responsibilities

Set the global AI Services Consulting strategy and operating model.
Own portfolio capacity, prioritization, and commercial performance.
Create executive accountability for outcomes and value realization.
Lead senior cross-functional alignment and executive engagement.
Build leadership bench and AI consulting capability.

Skills

People leadership

AI strategy

Operating model

Portfolio management

Executive communication

Education

Bachelor's degree or higher

Job description

You will partner with Sales, Product, Engineering, and executive customers to translate market insight into roadmaps, prioritize investments, and drive growth across

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