Global Account Manager - Consulting & Research Agencies

present of AI; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Outset is seeking a Global Account Manager to lead relationships with consulting and research agencies. The role focuses on growing existing accounts and bringing in new business, leveraging expertise in selling software or research services to agencies and guiding clients through AI-enabled research workflows.

Candidates will demostrate consultative selling, manage multiple agency relationships, and help clients adopt AI moderation and summarisation in their research processes.

Qualifications

• Experience selling software or research services to agencies.
• Comfort with consultative selling and solution sales.
• Ability to manage multiple agency accounts concurrently.
• Understanding how research and consulting firms buy tools.

Responsibilities

• Own relationships with agency clients and expand accounts across regions.
• Grow existing business and bring in new opportunities for the AI research platform.
• Lead product demos, handle objections, and guide clients through adoption of AI moderated research.

Skills

Agency client relationships

Consultative software selling

Account growth track record

Research workflow knowledge

Job description

Global Account Manager - Consulting & Research Agencies

A Global Account Manager for consulting and research agencies typically owns relationships with agency clients, grows accounts and brings in new business across regions. A strong candidate brings a record of selling software or research services to agencies, comfort with consultative selling and the ability to manage several accounts at once. Understanding how research and consulting firms buy tools helps, given the company sells an AI moderated research platform.

How it fits the AI era

AI is changing how research gets run, with interviews and summaries increasingly automated, so this role shifts toward helping agency clients see where the tool fits and where human judgment still matters. The relationship, the trust and the reading of a client's real problem stay human. The account manager becomes a guide to adopting AI without overselling it.

How it builds AI experience

This role builds hands on experience selling an AI product into research and consulting workflows, which means learning how AI moderation and summarisation actually perform in client hands. That knowledge comes from running demos, handling objections and watching where clients push back. It is a practical grounding in AI adoption inside a traditional services industry.

Worth showing

• Agency client relationships
• Consultative software selling
• Account growth track record
• Research workflow knowledge

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Outset

An AI-moderated research platform that, the company says, runs and summarises hundreds of customer interviews at once, by voice, video or text.