Enablement Program Manager

present of AI; San Francisco (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

Outset is seeking a trainer/enablement lead to own the full training function for a fast-changing sales and customer-facing group in San Francisco. You will onboard new hires, convert product launches and competitor news into practical training, and oversee a centralized knowledge base.

The right candidate has roughly four years in enablement or a similar operations role, with proven program ownership and the ability to explain tricky topics clearly.

Qualifications

• Experience running enablement, learning, or similar programs end-to-end.
• Ability to translate complex topics into simple, actionable content.
• Strong facilitation and coaching skills for sales and customer-facing teams.

Responsibilities

• Own the training program from inception to measurement of impact.
• Onboard new hires and convert product launches and competitor news into usable training.
• Develop and maintain a centralized knowledge base and coaching guides for reps.

Skills

Program management

Learning design

Communication

Stakeholder management

Job description

This role is about running the whole training and learning function for a fast-changing sales and customer-facing group. That means onboarding new hires, turning product launches and competitor news into usable training, and keeping one organized home for sales knowledge. A strong candidate has about four years in enablement, learning, or a similar operations role, has owned programs from start to finish, and can explain tricky topics simply.

How it fits the AI era

AI is the product here, so the learning never stops: the team has to keep up with a new kind of research method and fresh releases every month. AI tools can help draft guides, quizzes and summaries faster, but deciding what reps need to know, earning their trust and getting them to actually change how they sell stays human work. Judgment about what is accurate and what is worth teaching matters more as content gets easier to produce.

How it builds AI experience

The person would learn deeply how AI-moderated interviews work, how they compare with traditional research, and how large brands talk about them. That is useful knowledge for anyone moving toward AI product or go-to-market work. To build a head start, try the product or similar research tools, practice explaining AI-led research in plain words, and test AI assistants for organizing a knowledge base and drafting training material.

Worth showing

• Programs owned end to end
• Clear teaching of complex topics
• Onboarding that shortens ramp time
• Knowledge base organization
• Measuring training results

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Outset

An AI-moderated research platform that, the company says, runs and summarises hundreds of customer interviews at once, by voice, video or text.