Global Account Delivery Lead

Vertiv Corporation; Westerville (OH); On-site; USD 120,000 - 150,000; Full time

Job summary

Vertiv seeks a Global Strategic Account Execution Manager to drive engagement and end-to-end delivery for a key account worldwide, coordinating technical development, R&D, operations, and post-sales support as the single point of contact across all functions.

You will lead cross-functional teams, manage program strategy, milestones, and deliverables, and monitor financial performance to ensure project success.

Qualifications

• 8-10 years' experience in program and project management, preferably in a customer-facing role.
• Strong leadership and ability to motivate cross-functional teams.
• Experience managing and developing a team.
• Excellent communication and interpersonal skills with clients and internal stakeholders.
• Strategic thinking and problem-solving abilities.
• Proficiency in project management tools and methodologies.
• Excellent organizational skills and attention to detail.
• Ability to thrive in a fast-paced, dynamic environment.
• Experience in Data Center industry and knowledge of Power and Thermal products.

Responsibilities

• Client Engagement Management: Build and maintain strong relationships with the key client stakeholders; act as the primary point of contact for the client with the GSA Account Director; collaborate with the sales account manager to align on customer expectations and drive successful execution; coordinate early-stage customer technical engagement with technical sales to drive scope and deliverables.
• Project and Program Management: Lead end-to-end project and program management activities; oversee product delivery, site deployments, and technical development engagements; manage all aspects of customer engagement including program strategy, milestones and deliverables; monitor financial performance and adjust pricing as needed; manage scope, budget, and deadlines with project managers.
• Team Leadership and Collaboration: Leads team of direct reports; coordinate across internal support functions to streamline customer interface; provide leadership to cross-functional teams involved in the client's projects and programs; coordinate and lead across various internal teams throughout the product and project lifecycle.
• Risk Management: Identify potential risks and implement mitigation strategies; monitor progress and address issues promptly; assemble cross-functional teams to resolve issues (quality, safety, manufacturing, etc.).
• Post-Sales Support: Oversee post-sales service and support activities; act as liaison for Service business and CSMs; seek opportunities to enhance the client’s experience and value.

Skills

Leadership

Communication

Cross-functional teamwork

Project management

Strategic thinking

Problem-solving

PM tools

Education

Bachelor's degree in engineering/technical field

MBA preferred

Tools

Project management tools

Job description

Vertiv seeks a Global Strategic Account Execution Manager to drive engagement and end-to-end delivery for a key account worldwide, coordinating technical development, R&D, operations, and post-sales support as the single point of contact across all functions.

You will lead cross-functional teams, manage program strategy, milestones, and deliverables, and monitor financial performance to ensure project success.