Global 2nd-Line Application Support Engineer

OSTTRA Group

New York, Northern (NY, KY)

Hybrid

USD 80,000 - 90,000

Full time

6 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Hybrid working model

The Trust employee ownership plan

Job summary

Responsibilities: incident management, monitoring, and cross‑functional collaboration with Dev, Product, and Delivery; ongoing health monitoring and automation initiatives; and smooth handovers across regions.

Qualifications

1-2 years of experience in an Application Support/Production Support or similar technical role (financial services preferred).
Solid understanding of Software Development Life Cycle (SDLC) with experience analyzing, prioritizing, and raising bugs in JIRA.
Strong SQL and RDBMS knowledge; proficient with Windows and Linux; basic networking concepts.
Familiarity with ITIL practices and incident management.
CCNA or ITIL certifications are a plus.

Responsibilities

Provide 2nd-line, client-facing technical support for issues escalated by 1st-line teams.
Monitor system operations and proactively detect anomalies; raise incidents and drive swift resolutions.
Collaborate with Development, Product and Delivery teams for releases and enhancements.
Lead initiatives on proactive health monitoring, reporting automation, and operational efficiency.
Manage global handover of issues across EMEA and APAC.