Global 2nd-Line Application Support Engineer

OSTTRA Group; New York (NY); Híbrido; USD 80.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working model

The Trust employee ownership plan

Descripción de la vacante

Responsibilities: incident management, monitoring, and cross‑functional collaboration with Dev, Product, and Delivery; ongoing health monitoring and automation initiatives; and smooth handovers across regions.

Formación

• 1-2 years of experience in an Application Support/Production Support or similar technical role (financial services preferred).
• Solid understanding of Software Development Life Cycle (SDLC) with experience analyzing, prioritizing, and raising bugs in JIRA.
• Strong SQL and RDBMS knowledge; proficient with Windows and Linux; basic networking concepts.
• Familiarity with ITIL practices and incident management.
• CCNA or ITIL certifications are a plus.

Responsabilidades

• Provide 2nd-line, client-facing technical support for issues escalated by 1st-line teams.
• Monitor system operations and proactively detect anomalies; raise incidents and drive swift resolutions.
• Collaborate with Development, Product and Delivery teams for releases and enhancements.
• Lead initiatives on proactive health monitoring, reporting automation, and operational efficiency.
• Manage global handover of issues across EMEA and APAC.

Educación

Bachelor's degree in Computer Science, Engineering, or related field

Master's degree is a plus

Herramientas

JIRA

Grafana

Centreon

Python

Descripción del empleo

About the Role:

The team:

OSTTRA is seeking an experienced, analytical, and collaborativeApplication Support Engineerto join our team in New York City. In this role, you will provide critical 2nd-line technical support for our core Trade Processing applications, which are hosted across on-premises, client-premises, and cloud environments.

Reporting directly to the Regional Application Support Manager, you will work closely with a global team in a "Follow the Sun" model, ensuring system reliability, optimizing application health, and delivering exceptional service to our financial clients.

Responsibilities and impact:

• Technical Support & Resolution:Provide 2nd-line, client-facing technical support for issues escalated by 1st-line teams. Utilize strong investigative and problem-solving skills to diagnose and resolve complex issues efficiently.

• Incident & System Monitoring:Proactively monitor system operations to detect anomalies. Initiate the incident management process by raising service outage tickets and driving swift resolutions.

• Cross-Functional Collaboration:Work closely with the Development team for 3rd-line escalations, and coordinate with Product and Delivery teams to ensure support readiness for new software releases and enhancements.

• Continuous Improvement:Lead initiatives focused on proactive application health monitoring, reporting automation, and operational efficiency.

• Global Handover:Successfully manage the seamless handover of technical issues incoming from EMEA and outgoing to APAC.

What we’re looking for:

Fundamental requirement:

• Experience: 1-2 years of experience in an Application Support, Production Support, or a similar technical role (ideally within the Financial Services industry).

• Education:Bachelor’s degree in Computer Science, Engineering, or a related technical field (Master’s degree is a plus).

• SDLC & JIRA:Strong understanding of the Software Development Life Cycle (SDLC) with proven experience analyzing, prioritizing, and raising development bugs in JIRA.

• Mandatory Technical Requirements: SQL & RDBMS: Proven hands-on ability to write queries, inspect production database tables, and diagnose data inconsistencies. UNIX/Linux Systems: Demonstrated proficiency using the command-line interface (CLI) to navigate servers, monitor system resources, check permissions, and analyze application log files. Windows & Networking: Working knowledge of Windows operating systems and foundational networking concepts (IP, DNS, ports).

• Process Knowledge: Solid understanding of Application Support frameworks and ITIL best practices.

• Flexibility: Ability to participate in occasional weekend work on a rotational basis.

Additional preferred requirements:

• Scripting:Experience with scripting languages (preferablyPython).

• Monitoring Tools:Familiarity with tools likeGrafanaorCentreon.

• Domain Expertise:Awareness of Derivatives products and Trade Processing workflows.

• Certifications:CCNA or ITIL certifications are a strong advantage.

The location:New York, United States

Right to work requirements:

This role is limited to persons with indefinite right to work in the United States.

Compensation/benefits information:

The anticipated base salary range for this position is $80,000 to $90,000. Final base salary for this role will be based on the individual’s geographic location, experience level, skill set, training, licenses and certifications.

Our Benefits: Global vision, local impact

• At OSTTRA, our benefits philosophy offers a market-competitive package that reflects our position as an industry leader. We want to ensure you feel valued, secure, and empowered wherever you are in the world.

• Our approach is built on three core pillars:

• Global foundations: We provide a baseline of excellence across all our offices, focusing on comprehensive Health & Wellness, Financial Security, and Work-Life Balance. No matter your location, you are part of a culture that prioritizes your holistic well-being.
  
  

• Locally tailored: We benchmark in each market to ensure our packages are genuinely competitive where you live and work.
  
  

• Flexibility and growth: We empower you to work in a way that suits your life. This includes a hybrid working model, generous leave policies, and a commitment to your continuous professional development.
  
  

The Trust employee ownership plan

Every employee at OSTTRA is an owner, and a member of The Trust, our employee ownership programme. Our distinct culture encourages colleagues to think and act like owners and raise the bar constantly. This plan reflects our belief that when we work together to build a stronger, more valuable organisation, then all colleagues should benefit from the value we create.

About OSTTRA

We build and operate the infrastructure that the world’s post-trade financial system runs on. Launched in 2021, we have unified more than 20 years of heritage and expertise from four industry leaders into a single, integrated business.

Today,we operate a trusted network that connects thousands of market participants to streamline end-to-end workflows, from trade capture through portfolio optimisation.We translate industry change into workable process, engineering an open, intelligent ecosystem that removes friction and reduces risk for the global markets.

Our distinct ownership culture is underpinned by four behaviours: boldness, curiosity, accountability, and collaboration. In 2025 we were acquired by KKR, one of the world’s most successful private equity firms, and are on a journey of growth and impact.

Joining our team now is a unique opportunity - you will help to shape the next generation of post-trade, transform shared infrastructure into shared benefit, and accelerate your own career. Learn more atwww.osttra.com.

Equal opportunity employer statement at OSTTRA

We are committed to fostering a connected and engaged workplace where all colleagues have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasise fairness, transparency, and merit, ensuring that we attract and retain the best talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive and operate the infrastructure that the world’s post-trade financial system runs on