Application Support Analyst

First Roles; New York (NY); Hybrid; USD 81,000 - 95,000; Part time

Job summary

First Roles in New York, NY seeks an Application Support Analyst to maintain trading platforms, handle incidents, and ensure system reliability in a hybrid work setting.

You will collaborate with cross-functional teams, perform root cause analysis, and coordinate testing and deployments for new releases, with on-call rotations.

Qualifications

• 8+ years of application support experience in trading environments.
• Experience with Fixed Income products and electronic trading platforms.
• Proficiency in SQL, scripting, and troubleshooting tools.
• Strong communication and problem-solving skills.
• Ability to work on-call and manage system support rotations.

Responsibilities

• Provide daily support for trading platforms, ensuring system stability and performance.
• Monitor production systems and resolve incidents by collaborating with relevant teams.
• Conduct root cause analysis and implement corrective actions post-incident.
• Communicate platform status and updates to stakeholders and senior management.
• Coordinate testing, deployment, and validation activities for new releases.

Skills

Application support experience

Trading platforms knowledge

Strong communication

Problem solving

Tools

SQL

Scripting

Monitoring tools

Job schedulers

Databases

ITIL processes

Job description

Application Support Analyst - New York, NY - Contract - $59-69 Per HRDescription Join our team as an Application Support Analyst responsible for maintaining and improving technology platforms for trading businesses. This hybrid role involves supporting critical systems, managing incidents, and ensuring platform stability. You will work closely with various teams to deliver solutions that support business growth, utilizing a range of technologies.

Key Responsibilities

• Provide daily support for trading platforms, ensuring system stability and performance.
• Monitor production systems and resolve incidents by collaborating with relevant teams.
• Conduct root cause analysis and implement corrective actions post-incident.
• Communicate platform status and updates to stakeholders and senior management.
• Coordinate testing, deployment, and validation activities for new releases.

Qualifications

• 8 years of experience in application support, particularly in trading environments.
• Experience with Fixed Income products and electronic trading platforms.
• Proficiency in SQL, scripting, and troubleshooting tools.
• Strong communication and problem-solving skills.
• Ability to work on-call and manage system support rotations.

Core Technologies

• SQL
• Scripting
• Monitoring Tools
• Job Schedulers
• Databases
• ITIL Processes