Global Support Engineer II — Troubleshooter & Optimizer

OutSystems; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Growth opportunities

Professional Development Fund

Internal Mobility Program

Global team

Job summary

OutSystems is seeking a Global Support L2 Engineer to act as a key problem solver on our global technical support team, handling complex platform issues and delivering exceptional experiences to customers worldwide.

You will join an inclusive environment with a comprehensive training program to equip you with domain knowledge and technical confidence for real-world platform resolutions, leveraging strong communication and collaboration across time zones.

Qualifications

• 2+ years of experience troubleshooting Application Servers (e.g., IIS) performance issues and delivering clear technical recommendations.
• Intermediate proficiency with database query optimization (SQL Server or Oracle).
• Practical understanding of network protocols including TCP/IP, HTTP/HTTPS, FTP, DNS, SMTP, and SSH.
• Bachelor’s or Master’s degree in Engineering, Computer Science, or related field (or 2–3 years of relevant work experience in lieu of a degree).
• Fluency in English with strong written and verbal communication skills.

Responsibilities

• Troubleshoot platform-related issues, focusing on identifying and resolving system performance bottlenecks.
• Provide technical solutions and alternative approaches, collaborating with customers to determine the best path forward.
• Utilize logging and diagnostic tools to perform root-cause analysis and optimize system performance.
• Bridge communications with internal engineering and product teams to contribute to product improvements.
• Interact with cross-functional teams and international clients across multiple time zones.
• Document support cases and resolutions to maintain knowledge-sharing standards.

Skills

Troubleshooting

Database querying

Networking concepts

English communication

Education

Bachelor’s or Master’s degree in Engineering/CS

Tools

OutSystems exposure

REST/SOAP knowledge

ASP.NET/.NET knowledge

Job description

OutSystems is seeking a Global Support L2 Engineer to act as a key problem solver on our global technical support team, handling complex platform issues and delivering exceptional experiences to customers worldwide.

You will join an inclusive environment with a comprehensive training program to equip you with domain knowledge and technical confidence for real-world platform resolutions, leveraging strong communication and collaboration across time zones.