IT Applications Support II — Remote & Global

TaskUs; United States; Remote; USD 65,000 - 88,000; Full time

Job summary

TaskUs is seeking an IT Applications Support professional to act as Level II support, diagnosing and resolving issues across corporate applications.

You will collaborate with Business Analysts and Development Teams to maintain reliability, train staff, and drive support efficiency across global sites, with a focus on cloud-based and in-house systems such as HCM, Financials, Recruiting, and Payroll.

Qualifications

• 1–2 years of experience with .NET development.
• Familiarity with UI tech stacks (AngularJS, ReactJS, JavaScript, HTML, CSS, Bootstrap, Node.js).
• Knowledge of SQL/NoSQL databases and popular web application frameworks.
• Experience with code versioning systems (Git, SVN) and cloud infrastructure platforms (AWS a plus).
• Understanding of Agile-SCRUM frameworks and ITIL standards for operational environments.
• Previous experience in operations help desk, service desk support, or IT service management.
• Functional knowledge of user administration, system configuration, and SQL scripting.
• Strong analytical, debugging, problem-solving, and communication skills. Ability to work independently and collaboratively in a remote, global team environment.
• Availablity to start ASAP or within 30 days.

Responsibilities

• Support & Troubleshooting: Serve as the single point of contact for employees regarding corporate application issues and troubleshoot in-house and cloud-based applications (e.g., HCM, Financials, Recruiting, Payroll).
• Incident Management: Own user issues, coordinate resolutions, track progress, and communicate status updates; follow service management principles to ensure quality support.
• Training & Documentation: Provide user training on corporate applications, support minor enhancements, and publish documentation to assist employees.
• Reporting: Generate weekly status reports outlining issue trends and support activities.

Skills

OOP principles

Communication

Independent work

Remote collaboration

Analytical thinking

Problem solving

Education

Bachelor’s Degree in Engineering/CS

Tools

Git/SVN

AWS

SQL/NoSQL

Angular/React/JS/HTML/CSS/Bootstrap/Node.js

Job description

TaskUs is seeking an IT Applications Support professional to act as Level II support, diagnosing and resolving issues across corporate applications.

You will collaborate with Business Analysts and Development Teams to maintain reliability, train staff, and drive support efficiency across global sites, with a focus on cloud-based and in-house systems such as HCM, Financials, Recruiting, and Payroll.