Global IT Service Desk Engineer – End-User Support

S&p Global

Atlanta (GA)

Hybrid

USD 90,000 - 110,000

Full time

14 days+

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Job summary

OSTTRA is seeking an experienced IT ServiceDesk Analyst to join a global EUC support team. You will be the first point of contact, logging, triaging, and resolving incidents across OSTTRA locations including APAC, India, UK and US.

The role requires strong technical and process‑oriented skills, a proactive mindset, and the ability to work independently in a multicultural environment. Hybrid role with 2–3 days onsite in NYC and a base salary range of $90,000–$110,000.

Qualifications

In‑depth experience with Google Workspace.
In‑depth experience with Microsoft 365.
Understanding and experience with Active Directory/Exchange/Microsoft 365 user management.
Ability to work from ITSM tools such as Jira and self‑prioritize work.
In‑depth knowledge of Windows 10/11 and desktop hardware.

Responsibilities

Provide first and second‑line support via telephone, email, live support, and on‑site.
Troubleshoot OSTTRA laptops, productivity suites, telephony, video conferencing and apps.
Provide effective handover and escalation when necessary.
Deal with workloads within SLA periods.
Ensure information security controls are in place and followed.
Provide advanced remote and deskside support for desktop and telephony.