Application Support Analyst Investment Technology (Financial Services)

10xTalents; Newark (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading global investment management firm is looking for an experienced Application Support Analyst to join their technology team. This hybrid role requires strong problem-solving and analytical skills, along with 4+ years in application support, preferably within the financial sector. The successful candidate will manage production issues, support investment applications, and work collaboratively with various teams. It offers an engaging work environment focused on digital transformation initiatives.

Qualifications

• 4+ years of experience in Application Support or similar technical operations roles.
• Prior experience supporting financial applications.
• Strong troubleshooting and analytical skills.
• Familiarity with public cloud platforms.
• Solid SQL skills and experience with relational databases.
• Experience using job scheduling tools.
• Good knowledge of Linux.

Responsibilities

• Provide day-to-day production support for investment applications.
• Own and manage nightly data processing workflows.
• Serve as a primary escalation point for system failures.
• Perform root cause analysis and create incident reports.
• Monitor and optimize change, incident, and problem management processes.

Skills

Troubleshooting

Analytical skills

Documentation skills

SQL

Problem-solving

Effective communication

Tools

AWS

Azure

Linux

Autosys

Control-M

Job description

Application Support Analyst Investment Technology (Financial Services)

Application Support Analyst Investment Technology (Financial Services)
- Location: Hybrid NYC Metro or NJ preferred (2-3 days onsite)
- Full-time regular employment | US Citizen/Green Card Holders only

A leading global investment management firm is seeking a highly motivated Application Support Analyst to join their growing technology team. This group operates in a dynamic, fast‑paced environment and is undergoing a significant transformation under new leadership. This role offers an opportunity to support mission‑critical applications across investment, operations, and data platforms.

Position Overview

You’ll be part of a hands‑on application support team responsible for ensuring the stability, performance, and integrity of enterprise investment platforms. The right candidate is a strong problem‑solver with a passion for technology operations, who thrives in complex, data‑driven environments and is excited to contribute to digital transformation initiatives.

Key Responsibilities

• Provide day‑to‑day production support for a suite of investment, operations, and client‑facing applications.
• Own and manage nightly data processing workflows, including large‑volume file transfers from third‑party vendors.
• Serve as a primary escalation point for system failures (including rotational on‑call evenings/weekends).
• Perform root cause analysis and create incident and problem reports for technology and business stakeholders.
• Work cross‑functionally with development, infrastructure, and vendor teams to drive resolution and improvements.
• Monitor, document, and optimize change, incident, and problem management processes.
• Build strong internal relationships with business users and technology partners across departments.
• Manage vendor relationships for external systems, coordinating issue resolution and strategic upgrades.

Required Qualifications

• 4+ years of experience in Application Support, Site Reliability Engineering (SRE), or similar technical operations roles.
• Prior experience supporting financial applications or working within capital markets/asset management firms.
• Strong troubleshooting, investigation, and analytical skills.
• Familiarity with public cloud platforms, particularly AWS or Azure.
• Solid SQL skills and experience querying relational databases (MS SQL preferred).
• Working knowledge of Linux, including ability to write and execute shell commands.
• Experience using job scheduling tools (e.g., Autosys, Control‑M).
• Familiarity with monitoring tools and designing alerting strategies.
• Strong written documentation skills and attention to process detail.
• Effective communicator who can work collaboratively in high‑pressure environments.

Preferred Skills

• Experience writing scripts or making small code changes (Python, Shell, etc.) for automation or bug fixes.
• Proven ability to manage and prioritize multiple production issues in a fast‑paced, global setting.
• Ability to communicate technical concepts clearly to both technical and non‑technical stakeholders.
• Prior exposure to ITIL frameworks and working within structured change/incident management systems.
• Comfortable operating independently, with strong ownership and follow‑through.