GlazierInstaller

The Glass Guru of North Raleigh; Raleigh (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Free food & snacks

Free uniforms

Health insurance

Paid time off

Job summary

The Glass Guru of North Raleigh is looking for a Glazier/Installer to handle product installation in homes. This role includes inspecting materials, performing installations, and ensuring customer satisfaction throughout the process. Ideal candidates should have a year of residential glass installation experience, a high school diploma, and the ability to lift heavy materials. Strong communication skills and basic proficiency in Microsoft Office are preferred. Health insurance and performance bonuses are provided.

Qualifications

• 1 year of residential glass installation experience is required.
• Candidates must pass a background check and drug test.
• Ability to lift up to 50-100lbs unassisted.

Responsibilities

• Install products and services as per work orders.
• Inspect job materials for accuracy and quality.
• Manage customer expectations regarding installation.
• Close out installation with customer walkthrough.

Skills

Residential glass installation experience

Troubleshooting skills

Effective communication skills

Microsoft Office proficiency

Organizational skills

Education

HS Diploma or equivalent

Job description

Benefits:

• Bonus based on performance
• Free food & snacks
• Free uniforms
• Health insurance
• Paid time off
• Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.

Roles & Responsibilities:

• The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.
• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...
• Communicate to office AND customer if we\'ll be late for scheduled installation appointment
• Upon arrival at customer\’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• If it\'s not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer\’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer\’s home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements:

• 1 years residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills:

• Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc...
• Residential window/door installation including new construction and retrofit
• Window/door maintenance, weatherization, and repair
• Effective troubleshooting skills
• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel) preferred
• Hardworking, motivated, with excellent organizational and time-management skills