GlazierInstaller

The Glass Guru of Central Ohio; Grove City (OH); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Free uniforms

Paid time off

Vision insurance

Wellness resources

Job summary

The Glass Guru of Central Ohio in Grove City is seeking a Glazier / Installer to fulfill product installations while ensuring exceptional customer experiences.

This role requires at least 1 year of residential glass installation experience and a high school diploma. Candidates must be physically fit and able to lift significant weight. Responsibilities include inspecting materials, managing customer expectations, and ensuring cleanliness post-installation.

Benefits include a 401(k), performance bonuses, and health insurance options.

Qualifications

• 1 year of residential glass installation experience.
• All candidates must pass initial background check and drug test.
• Candidates must be physically capable and in good health, able to lift up to 50-100 lbs.

Responsibilities

• Ensure a positive customer experience during the installation process.
• Inspect job materials and ensure accuracy and quality.
• Install products per work order and manage customer expectations.
• Close out installations by educating customers on product care.

Skills

Residential glass installation

Effective troubleshooting skills

Excellent verbal/written communications

Microsoft Office proficiency

Organizational and time-management skills

Education

HS Diploma or equivalent

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Free uniforms
• Paid time off
• Vision insurance
• Wellness resources
• Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.

Roles & Responsibilities:

• The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.
• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...
• Communicate to office AND customer if we'll be late for scheduled installation appointment
• Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements:

• 1 years residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills:

• Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc...
• Residential window/door installation including new construction and retrofit
• Window/door maintenance, weatherization, and repair
• Effective troubleshooting skills
• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel) preferred
• Hardworking, motivated, with excellent organizational and time-management skills