GlazierInstaller

The Glass Guru of East Charlotte; Indian Trail (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Profit sharing

Training & development

Job summary

The Glass Guru of East Charlotte is looking for a Glazier/Installer to deliver exceptional customer experiences while performing residential glass installations. Responsibilities include inspecting materials, managing installations, and ensuring customer satisfaction.

Applicants should have at least one year of experience, possess a valid driver's license, and be physically capable of lifting heavy materials. Strong communication skills and familiarity with tools are preferred.

Qualifications

• 1 year residential glass installation experience.
• Must pass initial background check and drug test.
• Must be physically capable of performing work, able to lift 50-100 lbs.

Responsibilities

• Deliver customer experience as part of installation process.
• Inspect job materials for correctness and condition.
• Install products and services, troubleshoot issues on-site.
• Close out installation by walking customer through product care.

Skills

Residential glass installation experience

Effective troubleshooting skills

Excellent verbal/written communications skills

Microsoft Office proficient

Education

HS Diploma or equivalent

Tools

Installation vehicle

Job description

Benefits

• Competitive salary
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Profit sharing
• Training & development
• Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.

Roles & Responsibilities

• The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.
• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s).
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc.
• Communicate to office AND customer if we'll be late for scheduled installation appointment.
• Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site.
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc.
• Close out the installation by walking customer through the care and maintenance of products, walking them through warranty (if applicable) and how to contact us if they ever need service or have additional questions.

Qualifications & Educational Requirements

• 1 year residential glass installation experience.
• HS Diploma or equivalent.
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record.
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100 lbs. unassisted.

Preferred Skills

• Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc.
• Residential window/door installation including new construction and retrofit.
• Window/door maintenance, weatherization, and repair.
• Effective troubleshooting skills.
• Excellent verbal/written communications skills.
• Microsoft Office proficient (Word, Excel) preferred.
• Hardworking, motivated, with excellent organizational and time-management skills.