Glazier/Installer

The Glass Guru of Grand Junction, CO; Grand Junction (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Wellness resources

401(k)

401(k) matching

Company car

Company parties

Employee discounts

Job summary

The Glass Guru of Grand Junction, CO is seeking a Glazier/Installer to deliver high-quality in-home glass installations. You will be the primary fulfillment contact, ensuring products meet specifications and customer satisfaction from start to finish.

Responsibilities include inspecting materials, loading supplies, communicating delays, installing glass, troubleshooting on-site issues, and leaving the customer's home cleaner than before.

Qualifications

• 1 year residential glass installation experience required.
• Must pass initial background check and drug test.
• Valid license to drive with clean DMV record.
• Able to lift up to 50–100 lbs unassisted.

Responsibilities

• Inspect materials for correct size, style, and defects before installation.
• Load materials, tools, and paperwork into installation vehicles.
• Communicate delays to office and customer when necessary.
• Validate site details, install products, and manage customer expectations.
• Install products, troubleshoot issues, and complete on-site tasks.
• Ensure clean, professional completion and walk customer through care and warranty.

Skills

Residential glass installation

Communication skills

Physical fitness

Driver's license

Microsoft Office (Word, Excel)

Education

HS Diploma or equivalent

Job description

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• 401(k)
• 401(k) matching
• Company car
• Company parties
• Employee discounts

Roles & Responsibilities

The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...
• Communicate to office AND customer if we'll be late for scheduled installation appointment
• Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements

• 1 years residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills

• Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc...
• Residential window/door installation including new construction and retrofit
• Window/door maintenance, weatherization, and repair
• Effective troubleshooting skills
• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel) preferred
• Hardworking, motivated, with excellent organizational and time-management skills
• Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.