Glazier/Installer Trainee

The Glass Guru of Brentwood; Brentwood (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

The Glass Guru of Brentwood is seeking a Glazier / Installer trainee to learn the fulfillment role and deliver an excellent customer experience in homes.

You will inspect materials, load jobs, communicate delays, and validate work scope on-site, then install products and troubleshoot as needed. The position requires physical capability and a drive to learn a trade within residential glass installation.

Qualifications

• 0-1 years residential glass installation experience.
• HS Diploma or equivalent.
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record.
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted.

Responsibilities

• Inspect materials for size, style, damage, and suitability to complete jobs.
• Load materials, tools and paperwork into installation vehicles.
• Communicate delays to office and customers when schedules shift.
• Validate work scope, locations, and timelines on arrival at customer site.
• Install products and services, troubleshoot installation issues on-site.
• Note any issues preventing safe or timely completion for later follow-up.
• Coordinate with team to order materials and manage go-backs.
• Protect customer property and leave the site clean after installation.
• Explain care, maintenance, and warranty details to customers.

Skills

Mechanically oriented

Desire to learn a trade

Effective troubleshooting skills

Excellent verbal/written communication

Microsoft Office proficiency

Education

HS Diploma or equivalent

Tools

Microsoft Office

Job description

Roles & Responsibilities:

The Glazier / Installer trainee position is to learn and perform the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)


• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...


• Communicate to office AND customer if we'll be late for scheduled installation appointment


• Upon arrival at customer's home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.


• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site


• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer's satisfaction at a later date.


• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.


• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...


• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements:

• 0-1 years residential glass installation experience


• HS Diploma or equivalent


• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record


• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills:

• Mechanically oriented.


• Desire to learn a trade.


• Residential glass replacement including single/double pane window glass, shower enclosures, skylights, etc...


• Residential window/door installation including new construction and retrofit


• Window/door maintenance, weatherization, and repair


• Effective troubleshooting skills


• Excellent verbal/written communications skills


• Microsoft Office proficient (Word, Excel) preferred


• Hardworking, motivated, with excellent organizational and time-management skills