Glazier/Installer

The Glass Guru; Traverse City (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

On-the-job training

OT available

Benefits after probation

Job summary

The Glass Guru in Traverse City, MI seeks a Glazier/Installer to deliver the home installation experience. You will verify materials, load jobs, and communicate delays to customers. On-site you’ll install products, troubleshoot problems, ensure clean-up, and walk customers through care and warranty details.

Requirements include 1 year of residential glass installation experience, HS diploma, and the ability to lift 50–100 lbs. A clean DMV record and drug screen are required.

Qualifications

• 1 years residential glass installation experience.
• HS Diploma or equivalent.
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record.
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted.

Responsibilities

• Thoroughly inspect materials, ensuring correct size/style and no damage.
• Load required job materials to installation vehicle(s) with tools, paperwork, and safety equipment.
• Communicate to office and customer if installation is delayed.
• Validate work, products, locations, and time estimates with the customer on arrival.
• Install all products, troubleshoot, and resolve on-site installation issues.
• Note issues and required materials if work cannot be completed as promised.
• Update relevant team members about incomplete work and orders.
• Protect customer property and clean up, using booties and leaving the space clean.
• Close out installation by reviewing care, maintenance, and warranty details with the customer.

Skills

Hardworking

Time management

Organizational skills

Excellent communication

Education

HS Diploma or equivalent

Job description

The Glazier / Installer position is the primary product fulfillment position in the company. Glaziers / Installers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...
• Communicate to office AND customer if we'll be late for scheduled installation appointment
• Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements:

• 1 years residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills:

• Residential window/door installation including new construction and retrofit
• Window/door maintenance, weatherization, and repair
• Excellent verbal/written communications skills
• Hardworking, motivated, with excellent organizational and time-management skills

*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.

Great place if you're looking to start the glazing trade. They train on the job everything you need to know. Everyday is different, and you're always learning. The schedule is great and OT is available.