Glazier

The Glass Guru of Olathe, KS; Olathe (KS); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Flexible schedule

Health insurance

Relocation bonus

Signing bonus

Training & development

Job summary

The Glass Guru of Olathe, KS is seeking a Glazier to perform in-home installation and fulfillment of glass services. You will inspect materials, load and transport supplies, and ensure a high-quality customer experience during final installation.

Responsibilities include on-site installation, troubleshooting, and clear communication with customers and the office. You must be able to lift up to 50–100 lbs and pass background checks and a drug test. This is a full-time, on-site role with benefits.

Qualifications

• 1-3 years residential glass installation experience.
• HS Diploma or equivalent.
• All candidates must pass initial background check and drug test; valid driver’s license and clean DMV record.
• Candidates must be physically capable of lifting 50–100 lbs.

Responsibilities

• Thoroughly inspect materials for correct size, style, and defects before installation.
• Load materials, tools, and paperwork into installation vehicles.
• Notify office and customer if installation will be delayed.
• Validate work scope, locations, and estimated completion time with customer.
• Install products/services and troubleshoot on-site issues.
• Note any issues and required materials if the date must be postponed.
• Coordinate with team to order missing materials and manage customer expectations.
• Ensure customer site is left clean with booties and care instructions provided.

Skills

Verbal communication

Written communication

Troubleshooting

Time management

Organizational skills

Work ethic

Education

HS Diploma or equivalent

Tools

Microsoft Office

Job description

Benefits

• 401(k)
• Competitive salary
• Flexible schedule
• Health insurance
• Relocation bonus
• Signing bonus
• Training & development

Roles & Responsibilities

The Glazier position is the primary product fulfillment position in the company. Glaziers are charged with delivering the customer experience in the home as part of the final fulfillment (installation) process.

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on the product(s) required to complete the job(s)
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment, etc...
• Communicate to office AND customer if we'll be late for a scheduled installation appointment
• Upon arrival at the customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Closeout the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Qualifications & Educational Requirements

• 1-3 years residential glass installation experience
• HS Diploma or equivalent
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record..
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Preferred Skills

• Residential glass replacement including single/double pane window glass, shower enclosures, etc...
• Residential window/door installation including new construction and retrofit
• Window/door maintenance, weatherization, and repair
• Effective troubleshooting skills
• Excellent verbal/written communications skills
• Microsoft Office proficient (Word, Excel) preferred
• Hardworking, motivated, with excellent organizational and time-management skills

Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.