Gift Shop Retail Manager - Resort Operations Lead

Guest Services, Inc.; Washington; On-site; USD 26,000 - 34,000; Full time

Job summary

Guest Services, Inc. is seeking a Retail Manager to oversee the gift shop operations and floor management at our resort. You will lead staff, manage inventory, and implement promotional strategies to drive sales while delivering exceptional customer service.

Responsibilities include forecasting, scheduling, training, loss prevention, and ensuring a safe, well-maintained shopping environment. The role demands teamwork and strong problem-solving abilities in a fast-paced setting.

Qualifications

• Suite of staff management responsibilities and proven leadership skills.
• Strong customer service orientation and communication skills.
• Ability to organize and coordinate multiple priorities as a team lead.

Responsibilities

• Plan, develop, and direct daily operations.
• Forecast and analyze sales, labor, and profit; budget adherence.
• Schedule, supervise, and participate in gift shop duties.
• Recruit, train, schedule, and direct staff.
• Establish and implement loss prevention procedures.
• Merchandise inventory and execute promotional strategies.
• Manage pre-season orders to optimize pricing.
• Response to customer inquiries and resolve complaints.
• Coordinate uniform purchases and employee programs.
• Maintain safe facility environment and report safety issues.

Skills

Staff management

Customer service

Team leadership

Problem solving

Education

High School Diploma/GED

Bachelor's or Business Degree preferred

Tools

MS Word

Excel

Photoshop

Inventory system

Job description

Guest Services, Inc. is seeking a Retail Manager to oversee the gift shop operations and floor management at our resort. You will lead staff, manage inventory, and implement promotional strategies to drive sales while delivering exceptional customer service.

Responsibilities include forecasting, scheduling, training, loss prevention, and ensuring a safe, well-maintained shopping environment. The role demands teamwork and strong problem-solving abilities in a fast-paced setting.