Retail Operations Lead – Gift Shops & Kiosks (Guest Focus)

SSA Group; Nashville (TN); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Medical | Dental | Vision

401 (K) Plan + Match

Supplemental Insurance

Training and Career Development

Tuition Discount through Partnership

Parental Leave

Meal Plan & Employee Discounts

Bonus opportunities

Job summary

SSA Group is seeking an Assistant Retail Operations Manager to oversee multiple Gift Shop and Gift Kiosk/Carts locations. You will lead staff, hire, train, coach and ensure exceptional guest experiences across our venues in the United States.

You will forecast sales, manage inventory, maintain POS operations, and uphold company policies while driving sales growth and ensuring compliance with local laws. Strong leadership and communication are essential in a fast-paced, customer-focused

Qualifications

• Two to Three years Retail Management experience preferred.
• Visual Merchandise experience necessary.
• All education backgrounds eligible, must be 18 or older.

Responsibilities

• Show dynamic leadership ability and motivate staff to exceed expectations of the customer and our client.
• Ensure your department’s team is set with the operation in mind: hire & recruit for new talent, integrate new team members, supervise assigned personnel, evaluate performance, develop, coach, issue documentation, and manage employee exits.
• Develop training programs to train, motivate, and mentor employees.
• Remain knowledgeable of and manages in accordance with applicable local, state and federal laws.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Support store leadership in management of all inventory control programs as necessary.
• Ensure all company merchandise presentation standards are met to maximize sales.
• Complete daily department functions in reporting daily, weekly and monthly sales through an internal Ledger.
• Ensure sales are maximized through having the right product and communicating inventory opportunities to the Retail Operations Manager and Buyer.
• Ensure all cash handling procedures are in effect at all times. Troubleshoot and maintain POS functionality for daily operation or as necessary.
• Oversee cleanliness of all shops and displays.
• Issue One-Minute Meeting to team on daily basis.
• Forecast daily/weekly sales, complete and maintain sales analysis with respect to controllable costs for department and unit management. Support management of payroll and controllable profit within established budget. Meet & manage department payroll budget expectations by being strategic with scheduling coverage, on-call shifts, etc.
• Analyze sales and inventory to maximize opportunities. Identify new ways to generate sales and achieve goals.
• Set precedent to achieve Sales, Promo, Per Cap & Controllable Budget.
• Promote an inclusive & supportive approach at the Unit.
• Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

Skills

Interpersonal skills

Communication skills

Leadership

Problem solving

Financial management

Merchandising

Analytical skills

Planning skills

Flexible / adaptable

Computer skills

Education

All education backgrounds eligible

Job description

SSA Group is seeking an Assistant Retail Operations Manager to oversee multiple Gift Shop and Gift Kiosk/Carts locations. You will lead staff, hire, train, coach and ensure exceptional guest experiences across our venues in the United States.

You will forecast sales, manage inventory, maintain POS operations, and uphold company policies while driving sales growth and ensuring compliance with local laws. Strong leadership and communication are essential in a fast-paced, customer-focused