Gift Shop Manager — Customer Experience & Operations

Lake Roosevelt Adventures; Northern (KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Guest Services, Inc. is seeking a Retail Manager for the Stehekin gift shop to lead daily operations, staff management, and customer service excellence. You will oversee sales, staffing, inventory, and loss prevention while driving financial results in a resort setting.

The role requires 1–2 years of management experience, a High School Diploma or GED, and proficiency with MS Word, Excel, and Photoshop. Strong interpersonal skills and a team leadership mindset are essential.

Qualifications

• High School Diploma or GED required.
• Bachelor’s or Business Degree preferred.
• 1–2 years of related management experience.
• Proficient in MS Word, Excel, and Photoshop.
• Strong interpersonal and customer service skills.
• Ability to lead a team and manage multiple priorities.

Responsibilities

• Plan, develop, and direct daily operations of the gift shop.
• Forecast and analyze sales, labor, and profit; manage budget.
• Schedule, supervise, and participate in gift shop duties.
• Recruit, train, schedule, discipline, and direct staff.
• Implement loss prevention procedures.
• Handle merchandising and promotional strategies.
• Coordinate inventory, orders, and vendor relations.
• Ensure safety and cleanliness of facilities.
• Respond to customer inquiries and resolve complaints.

Skills

Team leadership

Customer service

Management experience

MS Word

Excel

Photoshop

Education

High School Diploma/GED

Bachelor’s or Business Degree

Tools

MS Word

Excel

Photoshop

Job description

Guest Services, Inc. is seeking a Retail Manager for the Stehekin gift shop to lead daily operations, staff management, and customer service excellence. You will oversee sales, staffing, inventory, and loss prevention while driving financial results in a resort setting.

The role requires 1–2 years of management experience, a High School Diploma or GED, and proficiency with MS Word, Excel, and Photoshop. Strong interpersonal skills and a team leadership mindset are essential.