Gastroenterology Patient Experience Coordinator

Boston Children’s Hospital; Boston (MA); On-site; USD 40,000 - 54,000; Full time

Job summary

Boston Children’s Hospital seeks a patient-focused administrative support specialist to assist clinical services. You will coordinate patient intake, registrations, and admissions with a focus on delivering a seamless experience for patients and families.

The role emphasizes effective communication, handling large call volumes, and supporting processes that streamline scheduling and referrals within the hospital environment.

Qualifications

• Experience delivering front-desk or patient-facing support in a healthcare setting.
• Ability to respond to inquiries about hospital policies and procedures.
• Strong communication and interpersonal skills with patients and families.
• Familiarity with admission, registration, and scheduling processes.

Responsibilities

• Interacts with patients and families to provide positive customer service.
• Answers routine inquiries and directs patients to appropriate areas.
• Greets and directs patients, families, and visitors.
• Manages high volume calls and provides accurate information.

Skills

Customer service

Call handling

Registration

Scheduling

EMR/EHR

Education

High school diploma or GED

Tools

EMR/EHR systems

Job description

Boston Children’s Hospital seeks a patient-focused administrative support specialist to assist clinical services. You will coordinate patient intake, registrations, and admissions with a focus on delivering a seamless experience for patients and families.

The role emphasizes effective communication, handling large call volumes, and supporting processes that streamline scheduling and referrals within the hospital environment.