German Travel Support Advisor — Fully Paid Relocation

Recruitment By Ierotheos

United States

Remote

USD 25,000 - 40,000

Full time

5 days ago

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Benefits offered by this job

Health Insurance

Fully Paid Training

Fully Paid Relocation Package (flight,

transfer, hotel)

Free Relocation Concierge

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking a German Speaking Travel Support Advisor in Sofia to join its international travel team. You will assist travelers via phone, email and chat, manage bookings, and resolve issues with professionalism.

The role includes fully paid training, relocation support (flight, transfer and hotel), health insurance, and a monthly performance bonus. Fluency in German and EU passport are required.

Qualifications

Native or fluent German (spoken and written).
Strong interpersonal skills with a passion for travel.
Ability to thrive in a fast-paced environment.
Previous experience in travel, tourism, or customer support is a plus.

Responsibilities

Provide high-quality customer service to travelers via phone, email, and chat.
Assist clients with booking modifications, itinerary management, and travel documentation inquiries.
Resolve travel-related issues and emergencies with efficiency and empathy.
Maintain knowledge of global travel regulations and airline policies.
Navigate multiple travel booking platforms to provide real-time information to German-speaking clients.
Document interactions accurately within the CRM system.

Skills

German language

Customer service

Communication

Fast-paced environment

Tools

CRM system

Job description

The role includes fully paid training, relocation support (flight, transfer and hotel), health insurance, and a monthly performance bonus. Fluency in German and EU passport are required.

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