German Speaking Travel Support Advisor - Work In Sofia, Bulgaria

Recruitment By Ierotheos; United States; Remote; USD 25,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Fully Paid Relocation Package (flight,

transfer, hotel)

Free Relocation Concierge

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking a German Speaking Travel Support Advisor in Sofia to join its international travel team. You will assist travelers via phone, email and chat, manage bookings, and resolve issues with professionalism.

The role includes fully paid training, relocation support (flight, transfer and hotel), health insurance, and a monthly performance bonus. Fluency in German and EU passport are required.

Qualifications

• Native or fluent German (spoken and written).
• Strong interpersonal skills with a passion for travel.
• Ability to thrive in a fast-paced environment.
• Previous experience in travel, tourism, or customer support is a plus.

Responsibilities

• Provide high-quality customer service to travelers via phone, email, and chat.
• Assist clients with booking modifications, itinerary management, and travel documentation inquiries.
• Resolve travel-related issues and emergencies with efficiency and empathy.
• Maintain knowledge of global travel regulations and airline policies.
• Navigate multiple travel booking platforms to provide real-time information to German-speaking clients.
• Document interactions accurately within the CRM system.

Skills

German language

Customer service

Communication

Fast-paced environment

Tools

CRM system

Job description

German Speaking Travel Support AdvisorAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class opportunities across Europe. As a leader in the BPO sector, we specialize in high-impact placements that drive career growth for professionals seeking exceptional roles in dynamic international hubs.

Job Overview

We are currently looking for passionate individuals to join our team in Sofia as a German Speaking Travel Support Advisor. This German Speaking Travel Support Advisor position in Bulgaria is the perfect opportunity for travel enthusiasts to kickstart a rewarding career within the booming travel industry while enjoying one of the best relocation support programs for jobs in Bulgaria.

Key Responsibilities

• Provide high-quality customer service to travelers via phone, email, and chat.

• Assist clients with booking modifications, itinerary management, and travel documentation inquiries.

• Resolve travel-related issues and emergencies with efficiency and empathy.

• Maintain comprehensive knowledge of global travel regulations and airline policies.

• Navigate multiple travel booking platforms to provide accurate real-time information to our German-speaking clients.

• Ensure that all service standards are met to maintain high customer satisfaction levels within the travel sector.

• Document all interactions accurately within the CRM system.

• Native or fluent German (spoken and written).

• Valid EU passport (mandatory).

• Strong interpersonal skills with a passion for the travel industry.

• Ability to thrive in a fast-paced environment.

• Previous experience in travel, tourism, or customer support is considered a distinct advantage for these German-speaking jobs.

• Professionalism and a service-oriented mindset.
  What We Offer

• Competitive Monthly Salary.

• Fully Paid Training.

• Health Insurance.

• Fully Paid Relocation Package (flight, transfer, hotel).

• Free Relocation Concierge - a dedicated Relocation Experts team that handles documentation, accommodation and settling in.

• Monthly Performance Bonus.

• And Much More
  Life in Bulgaria

Choosing to pursue jobs in Bulgaria means embracing a lifestyle that balances professional development with a vibrant Mediterranean-adjacent culture. Bulgaria offers a rich historical tapestry, stunning mountain ranges, and a cost of living that allows for a high quality of life, making it a premier destination for European expatriates.

Beyond the professional benefits, the expatriate community in Bulgaria is welcoming and diverse. With incredible local cuisine, a lively social scene, and world-class hospitality, living in Bulgaria provides an enriching experience that extends far beyond the workplace.