German Speaking Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; United States; À distance; USD 15 000 - 23 000; Plein temps

Avantages offerts par ce poste

Relocation package

Training

Health insurance

Relocation concierge

Performance bonus

Résumé du poste

Mercier Consultancy Group is seeking a German Speaking Support Specialist to join our international team in Bulgaria, based in Sofia. You will provide high-quality technical and administrative support to German-speaking customers via phone, email, and chat, and collaborate with internal teams to resolve issues with empathy.

This role includes a fully paid relocation package (flight, transfer, hotel) and a dedicated relocation concierge, comprehensive training, health insurance, and a monthly

Qualifications

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Strong English language skills for team communication and training.
• Willingness to relocate to Sofia, Bulgaria.

Responsabilités

• Provide high-quality technical and administrative support to German-speaking customers via phone, email, and chat.
• Maintain excellence in Customer Support Services by resolving inquiries with efficiency and empathy.
• Document all client interactions accurately within the company database to ensure seamless service continuity.
• Collaborate with internal teams to elevate complex issues and provide real-time feedback on service improvements.
• Demonstrate deep product knowledge to offer consultative solutions that enhance user experience.
• Meet established performance targets and quality benchmarks consistent with our industry-leading standards.
• Act as a brand ambassador, ensuring every customer interaction reflects our core values of professionalism and care.

Connaissances

German language

English language

Customer-centric

Problem solving

Relocation willing

Description du poste

German Speaking Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between world‑class talent and industry‑leading global enterprises. As a leader in European recruitment and BPO solutions, we specialize in placing high-calibre professionals into prestigious roles, including exclusive German‑speaking jobs within the thriving Customer Support Services sector.

Job Overview

We are currently seeking a motivated professional for a German Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity to advance your career within the Customer Support Services industry while enjoying a fully supported relocation experience to the vibrant city of Sofia.

Key Responsibilities

• Provide high-quality technical and administrative support to German‑speaking customers via phone, email, and chat.

• Maintain excellence in Customer Support Services by resolving inquiries with efficiency and empathy.

• Document all client interactions accurately within the company database to ensure seamless service continuity.

• Collaborate with internal teams to elevate complex issues and provide real‑time feedback on service improvements.

• Demonstrate deep product knowledge to offer consultative solutions that enhance user experience.

• Meet established performance targets and quality benchmarks consistent with our industry‑leading standards.

• Act as a brand ambassador, ensuring every customer interaction reflects our core values of professionalism and care.

• Native or fluent German (spoken and written).

• Valid EU passport (mandatory).

• Strong proficiency in English to facilitate team communication and training.

• Previous experience in the Customer Support Services industry is considered a significant advantage.

• Excellent problem‑solving skills and a proactive, customer‑centric mindset.

• Willingness to relocate to Sofia for this German Speaking Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary

• Fully Paid Training

• Health Insurance

• Fully Paid Relocation Package (flight, transfer, hotel)

• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in

• Monthly Performance Bonus

• And Much More…Life in Bulgaria

Life in Bulgaria

Choosing to take one of our jobs in Bulgaria means immersing yourself in a culture that perfectly balances historical charm with a modern, fast‑growing economy. Bulgaria offers an incredible climate, breathtaking mountain landscapes, and a vibrant social scene that makes settling in a truly enjoyable experience for international professionals.

Living in Bulgaria provides an exceptional quality of life with affordable living costs and world‑class culinary experiences. Through our dedicated relocation concierge services, we ensure that your transition to life in Bulgaria is effortless, allowing you to focus on your career growth and personal discovery in this beautiful country.