German Speaking Travel Support Advisor - Work In Sofia

Mercier Consultancy Group; United States; Remote; USD 22,000 - 35,000; Full time

Benefits offered by this job

Fully Paid Relocation Package (flight,

Transfer, hotel)

Health Insurance

Fully Paid Training

Monthly Performance Bonus

Job summary

Mercier Consultancy Group ищет German Speaking Travel Support Advisor в Болгарию. Роль предполагает поддержку клиентов на немецком языке по бронированию и маршрутам, работу с GDS, решение вопросов и взаимодействие с международными командами.

Требуется свободное владение немецким языком, готовность к релокации в Софию и опыт в обслуживании клиентов. Предусмотрено обучение, страховка здоровья и пакет переезда.

Qualifications

• Носитель немецкого языка на уровне свободного владения (устно и письменно).
• Опыт работы в сфере клиентоориентированной поддержки приветствуется.

Responsibilities

• Оказывать поддержку немецкоязычным путешественникам по бронированиям, маршрутам и документам.
• Обрабатывать изменения, отмены и сложные запросы клиентов.
• Обеспечивать высокий уровень удовлетворенности клиентов на протяжении всего путешествия.

Skills

German fluency

Customer service

Interpersonal skills

Relocation willingness

Job description

Описание:

German Speaking Travel Support Advisor Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities through our extensive network of elite partnerships in the BPO and travel sectors. We are currently seeking a motivated professional for a German Speaking Travel Support Advisor position in Bulgaria. This role is perfect for a customer-centric individual eager to start a career in the travel industry while enjoying a fully supported international relocation experience.

Задачи:

• Provide world-class support to German-speaking travelers regarding bookings, itineraries, and travel documentation.
• Manage modifications, cancellations, and complex travel queries with precision and professionalism.
• Ensure high levels of customer satisfaction throughout the entire travel lifecycle.
• Navigate global distribution systems (GDS) to offer expert advice and efficient solutions.
• Collaborate with international teams to troubleshoot flight or accommodation issues in real-time.
• Maintain detailed case documentation within our internal CRM to ensure service excellence.
• Stay updated on international travel regulations and company policies to provide accurate guidance.

Требования:

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Strong interpersonal skills and a passion for the travel industry.
• Willingness to relocate to Sofia, Bulgaria for this onsite opportunity.
• Excellent problem-solving abilities and a calm demeanor under pressure.
• Previous experience in customer service or travel-related roles is highly desirable.

Условия:

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Professional growth opportunities within the global travel market
• And Much More...

Life in Bulgaria Sofia, Bulgaria, offers a unique blend of historical charm and modern European energy, making it an increasingly popular destination for international professionals. By accepting this German Speaking Travel Support Advisor position in Bulgaria, you will enjoy a Mediterranean-adjacent climate, a vibrant social scene, and a cost of living that allows for a premium lifestyle. Bulgaria is truly a hidden gem, characterized by its stunning mountain ranges and welcoming culture. Moving to a new country is a breeze with our comprehensive relocation support, designed to make your transition to jobs in Bulgaria seamless and stress-free. From high-quality local cuisine to world-class nightlife, you will find that living in Bulgaria provides a fantastic balance between professional challenge and personal exploration. Secure your place among the international community thriving in Bulgaria today.