German Speaking Support Specialist – Relocation Covered

Mercier Consultancy Group; United States; Remote; USD 22,000 - 35,000; Full time

Benefits offered by this job

Health Insurance

Relocation Package (flight, transfer,

Job summary

Mercier Consultancy Group is seeking a German-speaking Support Specialist to join our Sofia-based team. You will provide top-tier technical and account support via phone, email, and live chat, representing international brands and maintaining high customer satisfaction.

The role offers relocation support, paid training, health insurance, and a performance bonus. Applicants should be native or fluent in German, possess an EU passport or Bulgarian work permit, and demonstrate strong communication

Qualifications

• Native or fluent German (spoken and written).
• EU passport or valid work permit for Bulgaria.
• Excellent communication and a passion for delivering superior customer support.
• Experience in customer-facing roles is advantageous but not required.
• Strong digital literacy across multiple software platforms.

Responsibilities

• Provide high-quality technical and account support via phone, email, and live chat to German-speaking clients.
• Represent major international brands within Customer Support Services with professional communication.
• Troubleshoot and resolve complex inquiries to ensure customer satisfaction and retention.
• Maintain accurate customer records in our CRM systems.
• Collaborate with internal departments to ensure seamless support workflows and process improvement.
• Stay updated on product knowledge to provide accurate guidance.
• Contribute to team success by meeting performance metrics and KPIs.

Skills

German language

Customer service mindset

CRM software

Problem solving

Multitasking

Tools

CRM software

Job description

Mercier Consultancy Group is seeking a German-speaking Support Specialist to join our Sofia-based team. You will provide top-tier technical and account support via phone, email, and live chat, representing international brands and maintaining high customer satisfaction.

The role offers relocation support, paid training, health insurance, and a performance bonus. Applicants should be native or fluent in German, possess an EU passport or Bulgarian work permit, and demonstrate strong communication