German Speaking Support Specialist - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 23,000 - 35,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Job summary

Mercier Consultancy Group in Bulgaria is seeking a German Speaking Support Specialist to join a fast-paced customer support team in Sofia. You will handle technical and account inquiries via phone, email, and live chat for German-speaking clients.

The role offers a competitive monthly salary, fully paid training, health insurance, relocation assistance (flight, transfer, hotel), and a structured onboarding. Strong German skills and customer service mindset are essential.

Qualifications

• Native or fluent German (spoken and written) is required.
• EU passport or Bulgarian work permit is required.
• Excellent communication and customer focus.
• Experience in customer-facing roles is advantageous but not required.
• Strong digital literacy and ability to navigate multiple systems.
• Proactive, solution-oriented mindset for an international team.

Responsibilities

• Provide high-quality technical and account support via phone, email, and live chat to German-speaking clients.
• Represent major brands in the Customer Support sector with professional communication.
• Troubleshoot and resolve inquiries to ensure customer satisfaction and retention.
• Maintain accurate CRM records and documentation.
• Collaborate with internal departments to ensure seamless support workflows.
• Stay updated on product knowledge to provide accurate guidance.
• Meet and strive to exceed KPIs and performance metrics.

Skills

German language proficiency

Communication skills

Digital literacy

Customer support experience

Tools

CRM software

Multiple software platforms

Job description

at Mercier Consultancy Group

German Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We take pride in facilitating career growth through exclusive partnerships, helping professionals find the most rewarding German-speaking jobs in high-growth international hubs.

Job Overview

We are currently seeking a motivated professional for a German Speaking Support Specialist position in Bulgaria. This role is an exceptional opportunity to join a fast-paced Customer Support Services environment in the heart of Sofia, offering a unique blend of professional challenge, competitive rewards, and a seamless relocation experience for those looking to start their next chapter among the best jobs in Bulgaria.

Key Responsibilities

• Provide high-quality technical and account support via phone, email, and live chat to German-speaking clientele.
• Represent major international brands within the Customer Support Services sector by maintaining professional and empathetic communication standards.
• Troubleshoot and resolve complex user inquiries, ensuring high levels of customer satisfaction and retention.
• Maintain accurate customer records and documentation within our CRM systems.
• Collaborate with internal departments to ensure seamless support workflows and continuous process improvement.
• Stay updated on product knowledge to provide accurate and efficient guidance to our diverse user base.
• Contribute to the team's success by meeting and exceeding established performance metrics and KPIs.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• Excellent communication skills and a passion for delivering superior Customer Support Services.
• Prior experience in customer-facing roles is highly advantageous but not strictly required.
• Strong digital literacy and ability to navigate multiple software platforms simultaneously.
• A proactive, solution-oriented mindset suited for an international team environment.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Modern, centrally located office environment in the heart of Sofia.
• And Much More...

Life in Bulgaria

Choosing to relocate to Bulgaria offers an unparalleled lifestyle for expatriates, combining a rich historical heritage with a vibrant, modern cultural scene. Bulgaria boasts a beautiful climate with four distinct seasons, stunning mountain ranges for outdoor enthusiasts, and a dynamic capital city, Sofia, which serves as a thriving hub for one of the most exciting German-speaking jobs markets in Eastern Europe.

The cost of living in Bulgaria remains highly attractive, allowing our specialists to enjoy a high quality of life, exquisite local cuisine, and a flourishing social life. By moving to Bulgaria, you are joining a growing community of international professionals who appreciate the hospitality, safety, and modern infrastructure that this hidden gem of Europe consistently provides.