German-Speaking Tech Solutions Consultant - Bulgaria

Employers from Greece

United States

Remote

USD 19,000 - 38,000

Full time

2 days ago

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Benefits offered by this job

Competitive salary

Training provided

Health insurance

Relocation package

Performance bonus

Career opportunities in Bulgaria

Job summary

Mercier Consultancy Group in Bulgaria is seeking a German Speaking Partner Technical Solutions Consultant to join our Customer Support ecosystem. You will deliver high-level technical guidance to partners and resolve complex issues for German-speaking clients, ensuring a seamless service experience.

The role offers a strong relocation package (flight, transfer, hotel), fully paid training, and a competitive monthly salary.

Qualifications

Native or fluent German (spoken and written).
Valid EU passport (mandatory).
Proven experience in technical support or the Customer Support Services sector.
Strong problem-solving skills and the ability to articulate technical concepts clearly.
Excellent communication skills and professional demeanor for German-speaking roles in Bulgaria.

Responsibilities

Provide high-level technical support and consultancy to partners within the Customer Support Services network.
Troubleshoot complex technical issues with precision, ensuring a seamless user experience for German-speaking clients.
Maintain detailed documentation of all support interactions within the ticketing system.
Collaborate with cross-functional teams to optimize technical workflows and service delivery protocols.
Act as a primary point of contact for resolving high-priority technical escalations effectively.
Meet performance benchmarks and contribute to team success in a fast-paced environment.
Advocate for partner success by providing proactive technical solutions and insights.