German-Speaking Luxury Customer Care Specialist

DAMIANI Group; Indiana (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

DAMIANI Group is seeking a Customer Service Specialist - German Speaking in Indiana, PA, to enhance our commitment to outstanding service. The role involves managing customer inquiries, providing pre-sales and after-sales support, and ensuring a seamless luxury-level experience.

The ideal candidate has prior experience in luxury customer service and is fluent in German. We value strong communication skills and a customer-focused mindset. Join us in delivering excellence!

Qualifications

• Previous experience in Customer Service or Sales Support within luxury goods.
• Proficiency in German and good command of English.
• High level of accuracy and organization.

Responsibilities

• Manage customer inquiries via email, phone, and digital channels.
• Deliver high-quality pre-sales and after-sales support.
• Process and monitor orders and service requests.
• Coordinate with various teams for timely resolution of issues.
• Maintain accurate customer and order information in systems.
• Handle complaints and complex cases professionally.
• Support customer satisfaction initiatives.

Skills

Fluent German (C1/C2 level)

Good command of English (B2 level)

Strong communication skills

Customer-focused mindset

Attention to detail

Problem-solving abilities

Tools

Microsoft Office

CRM systems

Job description

DAMIANI Group is seeking a Customer Service Specialist - German Speaking in Indiana, PA, to enhance our commitment to outstanding service. The role involves managing customer inquiries, providing pre-sales and after-sales support, and ensuring a seamless luxury-level experience.

The ideal candidate has prior experience in luxury customer service and is fluent in German. We value strong communication skills and a customer-focused mindset. Join us in delivering excellence!