Remote German-Speaking Customer Service - Construction

Employers from Greece; United States; Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Relocation Package

Free Greek Lessons

Job summary

Patrique Mercier Recruitment By Nellie in the United States seeks a German-speaking Customer Service Representative for the construction industry. You will handle inquiries via phone, email, and chat, support order processing, delivery schedules, and product availability, and collaborate with project managers and sales teams.

Ideal candidates are fluent in German and English, with experience in customer service in construction or industrial sectors, strong communication, problem-solving, and

Qualifications

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably within the construction or industrial sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and calm handling of challenging situations.
• Proficiency with customer service software and Microsoft Office Suite.
• Detail-oriented with strong organizational skills.
• Proactive attitude with ability to work independently and as part of a team.

Responsibilities

• Deliver top-notch customer service to German-speaking clients in the construction industry through phone, email, and chat.
• Assist clients with inquiries related to products, services, and project details.
• Provide support with order processing, delivery schedules, and product availability.
• Manage customer complaints and feedback professionally, ensuring timely resolution and client satisfaction.
• Maintain a comprehensive understanding of construction materials, tools, and services offered.
• Collaborate with project managers and sales teams to inform clients about ongoing projects and updates.
• Document all customer interactions accurately and contribute to reporting and analytics for service improvement.

Skills

Fluent German

Fluent English

Communication

Problem solving

MS Office

CRM software

Detail oriented

Independent & team player

Job description

Patrique Mercier Recruitment By Nellie in the United States seeks a German-speaking Customer Service Representative for the construction industry. You will handle inquiries via phone, email, and chat, support order processing, delivery schedules, and product availability, and collaborate with project managers and sales teams.

Ideal candidates are fluent in German and English, with experience in customer service in construction or industrial sectors, strong communication, problem-solving, and