Global Customer Care & Orders Specialist

International Executive Service Corps; Indiana (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

International Executive Service Corps in Indiana, Pennsylvania, is seeking a customer-focused professional. This role involves processing orders, managing customer inquiries, and ensuring comprehensive support while maintaining high service levels.

The ideal candidate will have a Commercial/Administration Diploma, several years of similar experience, and strong English skills, with German and/or French being a plus. This position is crucial for building lasting customer relationships and ensuring compliance with service agreements.

Qualifications

• Several years of experience in a similar customer service position.
• Very good English skills, additional German and/or French skills are an advantage.
• Open-minded, flexible, communicative, and stress-resistant personality.

Responsibilities

• Maintain solid customer relationships and handle questions/complaints.
• Process customer orders and invoices.
• Provide accurate information on delivery times and stock situations.
• Collaborate with product specialists on product alternatives.
• Train new hires on customer service processes.

Skills

Customer service orientation

Professional communication

Flexibility

Stress resistance

Language skills (English, German, French)

Education

Commercial/Administration Diploma or equal

Job description

International Executive Service Corps in Indiana, Pennsylvania, is seeking a customer-focused professional. This role involves processing orders, managing customer inquiries, and ensuring comprehensive support while maintaining high service levels.

The ideal candidate will have a Commercial/Administration Diploma, several years of similar experience, and strong English skills, with German and/or French being a plus. This position is crucial for building lasting customer relationships and ensuring compliance with service agreements.