Luxury Brand Customer Care Specialist

Brilliance.com; Boynton Beach (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

Brilliance.com, a well-established luxury brand, is seeking a customer-focused professional to support its discerning clientele. You will deliver premium service by phone, resolve inquiries about high-end products, and document interactions in our CRM to ensure each touchpoint is smooth and memorable.

This on-site role in Boynton Beach, FL requires strong English communication and at least 2 years of customer service experience, with the ability to multitask in a fast-paced environment.

Qualifications

• 2+ years in customer service
• Excellent written and verbal English
• Ability to multitask in a fast-paced environment

Responsibilities

• Deliver exceptional customer support via phone in a professional manner
• Assist customers with inquiries related to high-end luxury products
• Accurately document and manage interactions using CRM systems
• Collaborate with team members via Slack and Google Workspace
• Focus on problem-solving and creating a positive customer experience

Skills

Customer service

Communication skills

Multitasking

Tools

CRM tools

Slack

Google Workspace

Job description

Brilliance.com, a well-established luxury brand, is seeking a customer-focused professional to support its discerning clientele. You will deliver premium service by phone, resolve inquiries about high-end products, and document interactions in our CRM to ensure each touchpoint is smooth and memorable.

This on-site role in Boynton Beach, FL requires strong English communication and at least 2 years of customer service experience, with the ability to multitask in a fast-paced environment.