Customer Service Specialist - German Speaking

DAMIANI Group; Indiana (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

DAMIANI Group is seeking a Customer Service Specialist - German Speaking in Indiana, PA, to enhance our commitment to outstanding service. The role involves managing customer inquiries, providing pre-sales and after-sales support, and ensuring a seamless luxury-level experience.

The ideal candidate has prior experience in luxury customer service and is fluent in German. We value strong communication skills and a customer-focused mindset. Join us in delivering excellence!

Qualifications

• Previous experience in Customer Service or Sales Support within luxury goods.
• Proficiency in German and good command of English.
• High level of accuracy and organization.

Responsibilities

• Manage customer inquiries via email, phone, and digital channels.
• Deliver high-quality pre-sales and after-sales support.
• Process and monitor orders and service requests.
• Coordinate with various teams for timely resolution of issues.
• Maintain accurate customer and order information in systems.
• Handle complaints and complex cases professionally.
• Support customer satisfaction initiatives.

Skills

Fluent German (C1/C2 level)

Good command of English (B2 level)

Strong communication skills

Customer-focused mindset

Attention to detail

Problem-solving abilities

Tools

Microsoft Office

CRM systems

Job description

Customer Service Specialist - German Speaking

Location: Mendrisio

Damiani Group is a leading international luxury jewelry and watches group, renowned for its Italian craftsmanship, excellence, and commitment to delivering exceptional customer experiences. To support our international growth, we are looking for a Customer Service Specialist who is passionate about customer care and committed to delivering outstanding service standards.

Key Responsibilities

• Manage customer, boutique, and business partner inquiries via email, phone, and digital communication channels.
• Deliver high-quality pre-sales and after-sales support, ensuring a seamless and luxury-level customer experience.
• Process and monitor orders, shipments, returns, repairs, and service requests.
• Coordinate with Sales, Retail, Logistics, and After-Sales teams to ensure timely resolution of customer issues.
• Maintain accurate customer and order information within CRM and ERP systems.
• Handle complaints and complex cases professionally, demonstrating empathy, ownership, and solution-oriented thinking.
• Contribute to customer satisfaction initiatives and continuous process improvements.
• Prepare reports and support the monitoring of customer service KPIs and performance metrics.

Required Qualifications

• Previous experience in a Customer Service, Customer Care, or Sales Support role, preferably within luxury, fashion, retail, or premium consumer goods industries.
• Fluent German (C1/C2 level), both written and spoken.
• Good command of English (minimum B2 level).
• Strong communication and interpersonal skills.
• Customer-focused mindset with excellent problem-solving abilities.
• High level of accuracy, organization, and attention to detail.
• Proficiency in Microsoft Office and familiarity with CRM systems.

Nice to Have

• Proficiency in an additional language such as French, Spanish, Italian, or another European language.
• Experience within the luxury, jewelry, watches, or fashion sectors.
• Knowledge of SAP or other ERP systems.
• Experience supporting international customers and stakeholders across EMEA markets.
• Strong customer orientation and service mindset.
• Ability to build positive relationships with customers and internal stakeholders.
• Excellent organizational and multitasking skills.
• Team player with the ability to work effectively in a fast-paced, international environment.
• Proactive, flexible, and solution-driven approach.