German-Speaking iRobot Support Specialist – Sofia

Employers from Greece; United States; Remote; USD 19,000 - 31,000; Full time

Benefits offered by this job

Fully Paid Relocation Package (flight,

Comprehensive Health Insurance

Fully Paid Training on iRobot products

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is recruiting a German-speaking iRobot Support Specialist to join our team in Sofia, Bulgaria. The role focuses on delivering premium technical support to German-speaking customers and collaborating with internal teams to resolve complex cases.

You will relocate to Bulgaria with a fully supported relocation package and comprehensive training on iRobot product lines. A strong interest in consumer electronics and excellent communication skills are essential.

Qualifications

• Native or fluent German required.
• Willingness to relocate to Sofia, Bulgaria.

Responsibilities

• Provide high-quality technical support for German-speaking customers on iRobot products.
• Troubleshoot hardware and software connectivity issues for consumer electronics.
• Maintain up-to-date knowledge of iRobot products and smart home features.
• Document customer interactions accurately in the CRM and track trends.
• Act as brand ambassador for partners in the consumer electronics space.

Skills

German language proficiency

Job description

Mercier Consultancy Group is recruiting a German-speaking iRobot Support Specialist to join our team in Sofia, Bulgaria. The role focuses on delivering premium technical support to German-speaking customers and collaborating with internal teams to resolve complex cases.

You will relocate to Bulgaria with a fully supported relocation package and comprehensive training on iRobot product lines. A strong interest in consumer electronics and excellent communication skills are essential.