German Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; Remote; USD 31,000 - 44,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Fully Paid Training

Modern Sofia Office

Job summary

Mercier Consultancy Group is recruiting a German Speaking iRobot Support Specialist to provide technical assistance for German-speaking customers in Bulgaria. You will troubleshoot connectivity, software updates, and hardware issues while documenting interactions in our CRM and collaborating with international teams.

Fluency in German is mandatory, with strong English for internal training. A valid EU passport is required, and relocation to Sofia will be supported.

Qualifications

• Native or fluent German is mandatory.
• EU passport holder required.
• Willingness to relocate to Bulgaria.
• Strong troubleshooting aptitude and problem-solving skills.
• Excellent communication in German and business English for training.

Responsibilities

• Provide high-quality technical support to German-speaking customers for iRobot devices.
• Troubleshoot connectivity, software updates, and hardware issues.
• Document all interactions and solutions in the CRM accurately.
• Collaborate with international teams on escalations and product knowledge.
• Stay updated on consumer electronics trends and product specs.
• Suggest process improvements based on common challenges.

Skills

German language

Customer support

Troubleshooting

English language

Communication skills

Tools

CRM software

Job description

German Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with high-growth opportunities across Europe. As a leader in the industry, we pride ourselves on delivering bespoke staffing solutions, helping professionals secure rewarding careers while facilitating top-tier jobs in Bulgaria and beyond.

Job Overview

We are currently seeking a motivated professional for a German Speaking iRobot Support Specialist position in Bulgaria to provide world-class technical assistance to users of industry-leading smart home technology. This is an exceptional opportunity to join the thriving consumer electronics sector in Sofia, where you will be instrumental in maintaining the high service standards associated with a global robotics icon.

Key Responsibilities

• Provide high-quality technical support to German-speaking customers regarding advanced consumer electronics and smart robotics products.

• Troubleshoot connectivity, software updates, and hardware functionality issues for iRobot smart home devices.

• Ensure customer satisfaction by offering clear, precise, and professional communication in German at all times.

• Document all customer interactions and technical solutions accurately within our CRM systems.

• Stay updated on the latest consumer electronics market trends and technical product specifications to offer expert advice.

• Contribute to the continuous improvement of support processes by providing feedback on common technical challenges.

• Collaborate with international teams to resolve complex technical escalations effectively.

• Native or fluent German (spoken and written) is mandatory for this role.

• Valid EU passport (mandatory) to qualify for this international opportunity.

• Passionate about consumer electronics and possess a strong aptitude for troubleshooting technical devices.

• Excellent problem-solving skills and a proactive, customer-focused mindset.

• Strong command of English for internal training and company-wide communication.

• Readiness to relocate for this exciting German Speaking iRobot Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on the latest consumer electronics and robotics software
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Bulgaria
• Monthly Performance Bonus for exceeding service quality targets
• Modern, vibrant office environment in the heart of Sofia
• Professional development paths for German-speaking jobs in an international setting

Life in Bulgaria

Bulgaria offers an exceptional blend of ancient history, beautiful landscapes, and a rapidly growing professional scene. When looking for jobs in Bulgaria, you will discover that the country boasts a sunny climate, affordable cost of living, and a welcoming international community, making it one of the most attractive destinations for expatriates in Europe today.

Beyond the professional benefits, living in Bulgaria provides access to a vibrant social life, delicious Mediterranean-inspired cuisine, and stunning mountain ranges for weekend getaways. Our comprehensive relocation package ensures that your transition to life in Bulgaria is seamless, allowing you to focus on your new career path and enjoy the high quality of life that the region has to offer.