Dutch Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Training provided

Health insurance

Relocation package

Performance bonus

Career growth

Job summary

Mercier Consultancy Group is seeking a Dutch-speaking iRobot Support Specialist in Bulgaria to deliver premium technical assistance for advanced consumer electronics. You will troubleshoot, assist with setup, and resolve queries via phone, email, and chat.

Native Dutch is required, EU passport, and a proactive, customer-focused mindset. This role offers competitive pay, paid training, relocation to Sofia, and growth within a global tech company.

Qualifications

• Dutch (spoken and written) is mandatory.
• EU passport is mandatory.
• Strong technical aptitude and passion for consumer electronics.
• Excellent communication, able to explain complex concepts simply.
• Proactive, problem-solving mindset for a fast-paced environment.

Responsibilities

• Provide expert technical troubleshooting for iRobot consumer electronics via phone, email, and chat.
• Ensure high customer satisfaction by resolving technical queries.
• Maintain up-to-date knowledge of consumer electronics and smart home devices.
• Document all customer interactions in the CRM accurately.
• Assist clients with product setup, software updates, and hardware maintenance.

Skills

Dutch language proficiency

Technical aptitude

Customer support experience

Excellent communication

Proactive problem solving

Job description

at Mercier Consultancy Group

Dutch Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and leading organizations across Europe. We specialize in sourcing top-tier professionals for the most sought-after jobs in Bulgaria, ensuring a seamless transition and a prosperous career path for every candidate we represent.

Job Overview

We are currently seeking a highly skilled individual for a Dutch Speaking iRobot Support Specialist position in Bulgaria to provide premium technical assistance within the innovative consumer electronics sector. This role offers an exceptional opportunity to advance your professional profile while enjoying a high quality of life in a vibrant, growing tech hub.

Key Responsibilities

• Provide expert technical troubleshooting and guidance for premium iRobot consumer electronics products.
• Ensure high-level customer satisfaction by resolving technical queries via phone, email, and chat.
• Maintain comprehensive knowledge of the latest consumer electronics technology and smart home automation devices.
• Document all customer interactions accurately within our CRM to maintain a high standard of service excellence.
• Assist clients with product setup, software updates, and advanced hardware maintenance troubleshooting.
• Collaborate with international teams to optimize support workflows and enhance the overall user experience.
• Uphold the premium brand reputation of our consumer electronics partners in every interaction.

Requirements

• Native or fluent Dutch (spoken and written) is strictly required for this position.
• Valid EU passport (mandatory).
• Strong technical aptitude and a genuine passion for the consumer electronics industry.
• Excellent communication skills with the ability to explain complex technical concepts simply.
• A proactive, problem-solving mindset suited for a fast-paced, high-tech environment.
• Experience in customer support or service desk roles is considered a significant advantage.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on the latest consumer electronics hardware
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Sofia
• Monthly Performance Bonus linked to service quality
• Professional growth opportunities within the global tech sector
• And Much More...

Life in Bulgaria

Choosing one of the available jobs in Bulgaria means immersing yourself in a culture that perfectly blends historical charm with modern European city living. Bulgaria boasts a diverse climate, from sunny summers to picturesque winters, offering endless possibilities for weekend excursions. Whether you are exploring the vibrant capital of Sofia or the scenic mountains, you will find that Bulgaria provides an unparalleled lifestyle for expatriates.

With a low cost of living, fantastic local cuisine, and a growing community of international professionals, relocating to this beautiful country is a decision for both your career and your quality of life. We ensure that every Dutch Speaking iRobot Support Specialist position in Bulgaria is supported by a comprehensive relocation package, making your move to Bulgaria as smooth and enjoyable as possible.