Spanish iRobot Support Specialist — Relocation & Training

Employers from Greece; United States; Remote; USD 23,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly bonus

Career development

Job summary

Mercier Consultancy Group in Sofia is seeking a Spanish-speaking iRobot Support Specialist to join our client’s consumer electronics team in Bulgaria. You will provide high-quality technical support for iRobot products and assist Spanish-speaking customers across phone, email, and chat channels.

You should be fluent in Spanish, ready to relocate, and comfortable diagnosing smart-home connectivity issues. This role offers fully paid relocation, comprehensive training, health cover, and growth

Qualifications

• Native or fluent Spanish (written and spoken).
• EU passport validity required.
• Willingness to relocate to Sofia, Bulgaria.
• Interest in consumer electronics and smart home tech.
• Excellent communication and professional demeanor.

Responsibilities

• Provide high-quality technical support for iRobot products to consumers.
• Resolve inquiries via phone, email, and chat with strong service standards.
• Diagnose and troubleshoot smart home connectivity issues for Spanish-speaking customers.
• Maintain detailed documentation of interactions and resolutions.
• Stay updated on iRobot hardware and software developments.
• Collaborate with the global support team to improve customer satisfaction.
• Escalate complex cases to relevant departments while safeguarding the customer experience.

Skills

Spanish fluency

Technical support

Customer service

Tools

CRM software

Job description

Mercier Consultancy Group in Sofia is seeking a Spanish-speaking iRobot Support Specialist to join our client’s consumer electronics team in Bulgaria. You will provide high-quality technical support for iRobot products and assist Spanish-speaking customers across phone, email, and chat channels.

You should be fluent in Spanish, ready to relocate, and comfortable diagnosing smart-home connectivity issues. This role offers fully paid relocation, comprehensive training, health cover, and growth