Dutch-Speaking iRobot Support Specialist — Relocate Sofia

Employers from Greece; United States; Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Training provided

Health insurance

Relocation package

Performance bonus

Career growth

Job summary

Mercier Consultancy Group is seeking a Dutch-speaking iRobot Support Specialist in Bulgaria to deliver premium technical assistance for advanced consumer electronics. You will troubleshoot, assist with setup, and resolve queries via phone, email, and chat.

Native Dutch is required, EU passport, and a proactive, customer-focused mindset. This role offers competitive pay, paid training, relocation to Sofia, and growth within a global tech company.

Qualifications

• Dutch (spoken and written) is mandatory.
• EU passport is mandatory.
• Strong technical aptitude and passion for consumer electronics.
• Excellent communication, able to explain complex concepts simply.
• Proactive, problem-solving mindset for a fast-paced environment.

Responsibilities

• Provide expert technical troubleshooting for iRobot consumer electronics via phone, email, and chat.
• Ensure high customer satisfaction by resolving technical queries.
• Maintain up-to-date knowledge of consumer electronics and smart home devices.
• Document all customer interactions in the CRM accurately.
• Assist clients with product setup, software updates, and hardware maintenance.

Skills

Dutch language proficiency

Technical aptitude

Customer support experience

Excellent communication

Proactive problem solving

Job description

Mercier Consultancy Group is seeking a Dutch-speaking iRobot Support Specialist in Bulgaria to deliver premium technical assistance for advanced consumer electronics. You will troubleshoot, assist with setup, and resolve queries via phone, email, and chat.

Native Dutch is required, EU passport, and a proactive, customer-focused mindset. This role offers competitive pay, paid training, relocation to Sofia, and growth within a global tech company.