French-Speaking iRobot Support Specialist (Sofia)

Employers from Greece; United States; Remote; USD 15,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Relocation Package

Fully Paid Training

Monthly Performance Bonus

Multicultural Environment

Career Development

Job summary

Mercier Consultancy Group is hiring a French Speaking iRobot Support Specialist to join its team in Bulgaria. You will deliver expert technical support for iRobot consumer electronics, assisting French-speaking customers by phone, email, and chat, and escalating complex issues as needed.

Relocation to Sofia is provided with fully paid relocation and training, health insurance, and a dynamic, multicultural work environment in the heart of Bulgaria's tech sector.

Qualifications

• Native or fluent French (spoken and written).
• EU passport required for relocation to Bulgaria.

Responsibilities

• Provide expert technical support for iRobot products to French-speaking customers via phone, email, and chat.
• Troubleshoot complex issues related to autonomous cleaning devices and home connectivity.
• Document interactions and cases in the CRM system.
• Collaborate with cross-functional teams to resolve persistent challenges.

Skills

French fluency

Customer service

Communication

Tech savvy

Job description

Mercier Consultancy Group is hiring a French Speaking iRobot Support Specialist to join its team in Bulgaria. You will deliver expert technical support for iRobot consumer electronics, assisting French-speaking customers by phone, email, and chat, and escalating complex issues as needed.

Relocation to Sofia is provided with fully paid relocation and training, health insurance, and a dynamic, multicultural work environment in the heart of Bulgaria's tech sector.