Spanish Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 23,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Monthly bonus

Career development

Job summary

Mercier Consultancy Group in Sofia is seeking a Spanish-speaking iRobot Support Specialist to join our client’s consumer electronics team in Bulgaria. You will provide high-quality technical support for iRobot products and assist Spanish-speaking customers across phone, email, and chat channels.

You should be fluent in Spanish, ready to relocate, and comfortable diagnosing smart-home connectivity issues. This role offers fully paid relocation, comprehensive training, health cover, and growth

Qualifications

• Native or fluent Spanish (written and spoken).
• EU passport validity required.
• Willingness to relocate to Sofia, Bulgaria.
• Interest in consumer electronics and smart home tech.
• Excellent communication and professional demeanor.

Responsibilities

• Provide high-quality technical support for iRobot products to consumers.
• Resolve inquiries via phone, email, and chat with strong service standards.
• Diagnose and troubleshoot smart home connectivity issues for Spanish-speaking customers.
• Maintain detailed documentation of interactions and resolutions.
• Stay updated on iRobot hardware and software developments.
• Collaborate with the global support team to improve customer satisfaction.
• Escalate complex cases to relevant departments while safeguarding the customer experience.

Skills

Spanish fluency

Technical support

Customer service

Tools

CRM software

Job description

at Mercier Consultancy Group

Spanish Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with industry-leading global brands. We pride ourselves on facilitating career-defining opportunities, consistently ranking among the top firms for sourcing professionals for premier jobs in Bulgaria.

Job Overview

We are currently seeking a dynamic professional to join our team in Sofia for the Spanish Speaking iRobot Support Specialist position in Bulgaria. This role is a perfect fit for a tech-savvy individual passionate about the consumer electronics industry who is looking to grow their career within a fast-paced, high-innovation environment.

Key Responsibilities

• Provide high-quality technical support for iRobot products within the consumer electronics sector.
• Resolve customer inquiries via phone, email, and chat, maintaining excellent service standards.
• Diagnose and troubleshoot smart home connectivity issues for our Spanish-speaking clientele.
• Maintain detailed documentation of consumer interactions and technical resolutions.
• Stay updated on the latest iRobot hardware and software innovations to provide expert-level guidance.
• Collaborate with the global support team to improve customer satisfaction and efficiency.
• Escalate complex technical cases to the relevant departments while managing the customer experience.

Requirements

• Native or fluent Spanish (spoken and written).
• Valid EU passport (mandatory).
• A strong interest in consumer electronics and smart home technology.
• Excellent communication skills and a professional, patient demeanor.
• Previous experience in a technical support or customer service role is highly desirable.
• Ability to relocate to Sofia for this Spanish Speaking iRobot Support Specialist position in Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Career development within one of the best Spanish-speaking jobs in Europe.
• And Much More...

Life in Bulgaria

Sofia is an emerging hub for international talent, offering a unique blend of historical architecture and modern city living. As you explore jobs in Bulgaria, you will discover a country with a fantastic climate, vibrant nightlife, and a thriving expat community that makes settling into your new home a seamless experience.

Relocating to Bulgaria provides an exceptional quality of life with affordable living costs and world-class hospitality. From the stunning Vitosha Mountain views to the incredible local cuisine, choosing this Spanish Speaking iRobot Support Specialist position in Bulgaria is the perfect way to advance your professional journey while enjoying everything that beautiful Bulgaria has to offer.