Commercial Customer Success Manager (Key Accounts) - DACH

Datadog, Inc.; Dublin (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Best onboarding

MEDDIC training

Inclusive culture

Mentor program

Career pathing

RSU equity

ESPP

Global benefits

Job summary

Datadog is seeking a Customer Success Manager to proactively drive product attachment and foster strong relationships across our existing customer base through onboarding, upsell, and cross-selling.

You will advocate for the customer internally, focus on a positive experience, and work in a hybrid Datadog environment with collaboration across Support, Product, Finance and Legal. German-language proficiency is required to engage regional customers effectively.

Qualifications

• 5-7 years of experience in a customer account facing role.
• Fluent German language proficiency to develop relationships with regional customers.
• Excellent communication and attention to detail.
• Ability to negotiate contract terms and overcome pricing objections with limited guidance.
• Motivated by building long-term customer relationships.

Responsibilities

• Partner with the sales team to ensure smooth onboarding experience.
• Proactively build relationships with customers to create mutual trust.
• Carry out the full-sales cycle for growth opportunities in existing accounts.
• Advise customers to ensure they’re leveraging Datadog effectively.
• Monitor usage trends to identify renewal risks and promote adoption.
• Collaborate across internal Datadog teams (Support, Product, Finance, Legal).

Skills

German language

Strong communicator

Relationship building

Negotiation

Customer-focused

Onboarding & upsell

Cross-sell experience

Job description

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Partner with the sales team to ensure smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust
• Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Who You Are:

• A strong communicator with excellent attention to detail
• Fully proficient German language speaker required to develop deep trusting relationships with customers in the region
• Motivated by building long-term and long-lasting relationships
• Driven by the opportunity to make a visible impact with your work
• 5-7 years of experience in a customer account facing role
• Customer-minded, always aiming to provide the most value possible
• Excited by working in an ever-evolving and fluid solution focused environment
• Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities

Datadog values people from all walks of life.

We understand not everyone will meet all the above qualifications on day one.

That's okay.

If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Here are our Candidate Legal Notices for your reference.

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