Spanish-Speaking Customer Success Advocate

Datadog; Boston (MA); Hybrid; USD 54,000 - 72,000; Full time

Benefits offered by this job

Best-in-breed onboarding

MEDDIC training

Inclusive culture

Mentor program

Career development

RSU equity & ESPP

Generous benefits

Job summary

Datadog is seeking a Customer Success Associate to manage a high volume of accounts, drive adoption, and identify growth opportunities while ensuring long-term value and retention.

You will act as a trusted advisor, help customers maximize product use, and coordinate with internal teams to resolve issues and promote renewals. The role emphasizes customer-centric service within a hybrid workplace model.

Qualifications

• 1+ years of experience in a customer account facing role.

Responsibilities

• Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
• Manage requests from your book of business such as technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
• Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently
• Act as an advisor to customers to ensure they’re leveraging the solution effectively
• Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
• Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)

Skills

Customer focus

Strong communicator

Spanish fluency

Sales mindset

Job description

Datadog is seeking a Customer Success Associate to manage a high volume of accounts, drive adoption, and identify growth opportunities while ensuring long-term value and retention.

You will act as a trusted advisor, help customers maximize product use, and coordinate with internal teams to resolve issues and promote renewals. The role emphasizes customer-centric service within a hybrid workplace model.