German-Speaking Automotive CS Specialist

Employers from Greece; United States; Remote; USD 20,000 - 27,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Two extra salaries per year

Fully paid relocation

Free Greek lessons

Discounts & perks

Job summary

Patrique Mercier Recruitment By Nellie in Greece is seeking a German-speaking Customer Service Representative to support a leading Commercial Vehicle Company. You will handle inquiries via phone, email, and chat, provide product information, and guide customers through purchasing and after-sales processes.

The role emphasizes a strong customer focus, collaboration with sales and logistics, and ongoing product knowledge.

Qualifications

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably in automotive or commercial vehicles.
• Strong communication and a customer-oriented mindset.
• Ability to troubleshoot and resolve issues.
• Proficiency in customer service software and Microsoft Office.
• Detail-oriented with excellent organizational skills.
• Passion for automotive industry and willingness to learn about commercial vehicles.

Responsibilities

• Provide exceptional customer service to German-speaking clients through phone, email, and chat.
• Assist customers with inquiries related to commercial vehicles, including specifications, availability, and purchasing processes.
• Handle order processing, returns, and warranty issues efficiently while ensuring customer satisfaction.
• Collaborate with the sales and logistics teams to streamline the customer experience and resolve issues promptly.
• Maintain detailed knowledge of the company’s products and services, along with industry trends.
• Document customer interactions and effectively communicate feedback to relevant departments for service improvement.
• Contribute to a positive team environment by sharing insights and best practices.

Skills

German language

English language

Customer service experience

Automotive knowledge

Communication skills

MS Office

CRM software

Tools

CRM software

Microsoft Office

Job description

Patrique Mercier Recruitment By Nellie in Greece is seeking a German-speaking Customer Service Representative to support a leading Commercial Vehicle Company. You will handle inquiries via phone, email, and chat, provide product information, and guide customers through purchasing and after-sales processes.

The role emphasizes a strong customer focus, collaboration with sales and logistics, and ongoing product knowledge.