German Speaking Customer Service for Automotive industry -Remote in Greece

Employers from Greece; United States; Teletrabalho; USD 42 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Relocation Package

Free Greek Lessons

Resumo da oferta

Patrique Mercier Recruitment FR is thrilled to offer a German-speaking Customer Service Representative role in the Automotive sector. You will support German-speaking customers across phone, email, and chat, addressing inquiries about products, warranties, and financing options.

Fluency in German and English, experience in customer service, and strong communication are essential. A proactive team player ready to troubleshoot and collaborate with internal teams is ideal.

Qualificações

• German and English fluency, written and spoken.
• Experience in customer service, preferably in automotive.
• Strong communication and interpersonal skills.
• Ability to troubleshoot and resolve issues effectively.
• Familiarity with automotive products and customer service software.
• Detail-oriented with strong organizational skills.
• Team player with a proactive approach to service.

Responsabilidades

• Deliver exceptional customer service to German-speaking clients via phone, email, and chat.
• Assist customers with inquiries about automotive products, services, and technical support.
• Provide information on vehicle specifications, warranty, and financing options.
• Handle customer complaints professionally and work toward resolution.
• Collaborate with internal teams to resolve technical issues effectively.
• Maintain knowledge of automotive offerings and industry trends.
• Document all interactions accurately and contribute to service improvements.

Conhecimentos

German language

English language

Customer service

Communication

Problem solving

Team player

Ferramentas

CRM software

Descrição da oferta de emprego

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a German Speaking Customer Service Representative in the Automotive industry. This position offers a chance to work with a leading automotive company, providing top-notch service and support to German-speaking customers.

Responsibilities

• Deliver exceptional customer service to German-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with inquiries regarding automotive products, services, and technical support.
• Provide information on vehicle specifications, warranty details, and available financing options.
• Handle customer complaints and issues with professionalism and a focus on resolution.
• Collaborate with internal teams to elevate and resolve technical issues effectively.
• Maintain comprehensive knowledge of the company’s automotive offerings and industry trends.
• Document all customer interactions accurately and contribute to service improvement initiatives.

Requirements

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably in the automotive or related industry.
• Strong communication and interpersonal skills.
• Ability to troubleshoot and resolve issues effectively.
• Familiarity with automotive products and customer service software.
• Detail-oriented with strong organizational skills.
• A team player with a proactive approach to customer service.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks