German-Speaking CS Rep – Manufacturing, Relocation

Employers from Greece; United States; Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package ( flight

Free Greek Lessons, discounts and其他per

Job summary

Patrique Mercier Recruitment By Nellie in the manufacturing sector is seeking a German-speaking Customer Service Representative to join its team in the United States. You will provide top-tier service to German-speaking clients via phone, email, and chat, handling inquiries on product specifications, orders, and delivery status.

Ideal candidates are fluent in German and English, with prior customer service experience and strong communication skills.

Qualifications

• Fluent in German and English, both written and spoken.
• Experience in customer service, preferably in manufacturing.
• Strong communication and interpersonal skills.
• Detail-oriented with good organizational skills.

Responsibilities

• Provide exceptional customer service to German-speaking clients in the manufacturing sector via phone, email, and chat.
• Assist customers with inquiries regarding product specifications, orders, and delivery status.
• Handle customer complaints and resolve issues effectively to ensure customer satisfaction.
• Collaborate with internal departments such as sales and logistics to provide accurate information and support to clients.
• Maintain detailed knowledge of company products, processes, and policies to serve customers effectively.
• Document customer interactions and ensure accurate information retrieval for future reference.
• Promote and educate customers on new products and services.

Skills

German language

English language

Customer service experience

Communication skills

Problem solving

Tools

CRM software

MS Office

Job description

Patrique Mercier Recruitment By Nellie in the manufacturing sector is seeking a German-speaking Customer Service Representative to join its team in the United States. You will provide top-tier service to German-speaking clients via phone, email, and chat, handling inquiries on product specifications, orders, and delivery status.

Ideal candidates are fluent in German and English, with prior customer service experience and strong communication skills.