German-Speaking Customer Service Specialist - Relocation

Employers from Greece; United States; Remote; USD 29,000 - 40,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Relocation Package

Greek Lessons

Discounts & Perks

Job summary

Patrique Mercier Recruitment FR is excited to present an opportunity for a German-speaking Customer Service Representative with a reputable manufacturing company based in Greece. You will handle inquiries from German-speaking clients across phone, email, and chat, ensuring accurate information and high customer satisfaction.

Responsibilities include processing orders, addressing product and delivery questions, and collaborating with internal teams to resolve issues.

Qualifications

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably in manufacturing or industrial sectors.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and ability to work under pressure.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills and ability to multitask.
• Proactive approach to customer service and willingness to learn about products and processes.

Responsibilities

• Provide outstanding customer service to German-speaking clients via phone, email, and chat.
• Assist customers with inquiries about products, orders, delivery timelines, and technical specifications.
• Process orders accurately and handle changes or cancellations while ensuring customer satisfaction.
• Collaborate with internal teams to resolve customer issues and provide timely feedback.
• Maintain understanding of manufacturing processes and product offerings to assist customers.
• Document all customer interactions accurately and contribute to service improvement initiatives.
• Support the sales team by providing customer insights and feedback.

Skills

German language

English language

Customer service

Microsoft Office

Tools

Customer service software

MS Office

Job description

Patrique Mercier Recruitment FR is excited to present an opportunity for a German-speaking Customer Service Representative with a reputable manufacturing company based in Greece. You will handle inquiries from German-speaking clients across phone, email, and chat, ensuring accurate information and high customer satisfaction.

Responsibilities include processing orders, addressing product and delivery questions, and collaborating with internal teams to resolve issues.