French-Speaking Automotive Support Specialist

Employers from Greece; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

Two extra salaries per year

More benefits

Job summary

Patrique Mercier Recruitment By Nellie is seeking a French-speaking Automotive Customer Advisor to deliver exceptional support to French-speaking clients across live chat, email, and phone. You will assist with inquiries on automotive products, services, and technical support while educating customers on features and benefits.

The role requires fluency in French and English, customer service experience (preferably automotive), and a strong interest in automotive terminology.

Qualifications

• Fluency in French and English, both written and spoken.
• Experience in customer service, ideally within the automotive industry.
• Strong interest in automotive products and familiarity with industry terminology.
• Exceptional communication skills and a passion for customer service.
• Proficiency in customer service software and Microsoft Office applications.
• Excellent problem-solving skills and a capacity to work in a dynamic environment.
• Willingness to work flexible hours, including evenings and weekends as needed.

Responsibilities

• Deliver outstanding customer support to French-speaking customers via live chat, email, and phone.
• Assist customers with inquiries related to automotive products, services, and technical support.
• Educate customers on product features and benefits to enhance their experience.
• Gather customer feedback to improve service quality and offerings.
• Collaborate with internal teams to resolve issues and boost satisfaction.
• Stay informed about industry trends and product releases to provide accurate info.
• Maintain thorough records of customer interactions in the CRM system.

Skills

French & English fluency

Customer service experience

Automotive knowledge

Excellent communication

CRM software experience

Microsoft Office proficiency

Tools

CRM software

Microsoft Office

Job description

Patrique Mercier Recruitment By Nellie is seeking a French-speaking Automotive Customer Advisor to deliver exceptional support to French-speaking clients across live chat, email, and phone. You will assist with inquiries on automotive products, services, and technical support while educating customers on features and benefits.

The role requires fluency in French and English, customer service experience (preferably automotive), and a strong interest in automotive terminology.