German-Speaking Insurance Customer Service Specialist

Employers from Greece; United States; Remote; USD 26,000 - 36,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package ( flight

Free Greek Lessons, discounts and more

Job summary

Patrique Mercier Recruitment By Nellie in Greece is delighted to offer a German-speaking Customer Service Representative role with a respected insurance company. You will provide professional support to German-speaking clients via phone, email, and chat, helping with policy information and claims.

The ideal candidate is fluent in German and English, has prior customer service experience in insurance or financial services, and demonstrates strong communication, confidentiality, and

Qualifications

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably within the insurance or financial services sector.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent problem-solving skills.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Provide professional and efficient customer service to German-speaking clients via phone, email, and chat regarding insurance products and services.
• Assist customers with policy information, claims processing, and other insurance-related inquiries.
• Handle customer complaints and resolve issues promptly to ensure customer satisfaction and retention.
• Maintain comprehensive knowledge of company insurance products, terms, and conditions.
• Document customer interactions accurately and maintain detailed records for compliance.
• Collaborate with internal teams to facilitate prompt resolution of complex client issues.

Skills

German language

English language

Customer service

Insurance knowledge

MS Office

Communication skills

Confidentiality

Tools

MS Office

Job description

Patrique Mercier Recruitment By Nellie in Greece is delighted to offer a German-speaking Customer Service Representative role with a respected insurance company. You will provide professional support to German-speaking clients via phone, email, and chat, helping with policy information and claims.

The ideal candidate is fluent in German and English, has prior customer service experience in insurance or financial services, and demonstrates strong communication, confidentiality, and